MOHAMED ATEF
Dubai
Summary
Proactive Relationship Manager with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice.
Overview
15
15
years of professional experience
Work History
Assitant Relationship Manager
AJMAN BANK
05.2021 - 09.2023
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Branch Sales and Service Officer
AJMAN BANK
01.2015 - 05.2021
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Processed customers' deposits, transfers and cash withdrawals.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Senior Sales Executive
AJMAN BANK
09.2013 - 01.2015
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Sold personal finance , auto finance and credit cards to new and established customers.
- Protected top-priority accounts by employing effective sales and marketing techniques.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Senior Sales Executive
AL HILAL BANK
06.2010 - 09.2013
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Sold Personal Finance , Auto finance and Credit cards to new and established customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
General Accountant
Harmony Look Design LLC
03.2009 - 05.2010
- Contacted customers to immediately find resolutions for escalated issues.
- Examined, reviewed and gathered financial statements for government entities.
- Coordinated with clients to improve accounting, payroll and tax operations.
- Created and introduced updated processes for accounts receivable sub-ledger and customer attribute reporting.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Tracked funds, prepared deposits and reconciled accounts.
Education
Bachelor Degree in Accounting
Tanta University
Egypt07.2008
Skills
- Time Management
- Sales and Marketing
- Strategic Selling
- Verbal and Written Communication
- Financial Advising
- Regulatory Compliance
- Product Knowledge
- CRM Tracking
- Data Analytics
- Client Relationships
- Customer Relationship Management
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Assitant Relationship Manager
AJMAN BANK
05.2021 - 09.2023
Branch Sales and Service Officer
AJMAN BANK
01.2015 - 05.2021
Senior Sales Executive
AJMAN BANK
09.2013 - 01.2015
Senior Sales Executive
AL HILAL BANK
06.2010 - 09.2013
General Accountant
Harmony Look Design LLC
03.2009 - 05.2010
Bachelor Degree in Accounting
Tanta University
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