Mohamed Atef Abdelaziz
Dubai
Summary
Passionate and dedicated worker with diverse professional experience seeking an opportunity to work in an environment will give me the chance to apply my existing skills and further extend my knowledge.
Adaptable and responsive team player with unwavering dedication to achieve customer satisfaction.
Shares outstanding interpersonal skills and delivers exceptional customer experience to build loyalty and retention.
Overview
3
3
years of professional experience
Work History
Senior Customer Service Representative
Etisalat UAE
11.2021 - Current
- Delivered a personalized, friendly and efficient service.
- Improved customer experience, employing effective communication and empathetic listening skills to address customer concerns.
- Maintained excellent client satisfaction by providing in-depth support.
Sales Associate
Enjaz for Real Estate
01.2021 - 10.2021
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
- Brought in new leads continuously, using face-to-face, traditional marketing, and online strategies to connect with buyers and sellers.
Customer Service Representative
Teleperformance EGYPT
05.2020 - 10.2021
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
Education
Bachelor of Business Administration - Business administration
Al Azhar University
Cairo, Egypt06.2018
Skills
- Positive customer interaction
- Highly organized
- Great team player
- High attention to details
- Dedicated, hard-worker and quick thinker
Languages
English
Advanced
C1
Turkish
Intermediate
B1
Arabic
Bilingual or Proficient (C2)
Timeline
Senior Customer Service Representative
Etisalat UAE
11.2021 - Current
Sales Associate
Enjaz for Real Estate
01.2021 - 10.2021
Customer Service Representative
Teleperformance EGYPT
05.2020 - 10.2021
Bachelor of Business Administration - Business administration
Al Azhar University
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