Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Traveling
Reading
Timeline
Mohamed Atnane

Mohamed Atnane

Patient Administrator
Abu Dhabi,Abu Dhabi
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

Organized and dedicated Patient Administrator with five years experience and proven to deliver exemplary level of healthcare service delivery to patients as well as problem solver and excellent communicator. Strong organizational skills. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. .

Overview

15
15
years of professional experience
1
1
Certification

Work History

Patient Administrator

Mediclinic Airport Road
06.2018 - Current
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Helped patients complete necessary medical forms and documentation.
  • Supported office staff and operational requirements with administrative tasks.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Completed patient referrals to other medical specialists.
  • Checked patient insurance, approval, and coverage
  • Managed multi-line phone system and pleasantly greeted patients.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.

Travel Agent

First Marrakesh Tours
03.2017 - 03.2018
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Front Desk Supervisor

Hotel Paragon
01.2013 - 01.2017
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Receptionist

Hotel Agyad
01.2012 - 01.2013
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Receptionist

, Appart- Hotel Founty Beach
01.2011 - 01.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Confirmed appointments, communicated with clients, and updated client records.

Trainee

Hotel Royal
01.2010 - 01.2011
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.

English Teacher

Cooperative Almoustakbale For Education
01.2009 - 01.2010
  • Prepared and implemented lesson plans covering required course topics.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Prepared comprehensive English curriculum for multiple classes.
  • Led interesting and diverse group activities to engage students in course material.

Education

Diploma - Travel Agency

Institute of Hotellerie And Restauration Almassira, Agadir, Morocco
07.2011

Diploma - Accounting

Ennour Informatique And Management , Taroudant, Morocco
09.2009

Bachelor of Arts - English Studies

University of Ibn Zohr, Agadir, Morocco
09.2008

High School Diploma -

Abdullah Chefchaouni , Ouled Teima, Morocco
09.2005

Skills

  • Verbal and written communication
  • Multitasking ability
  • Problem Solving
  • Healthcare Regulations
  • Insurance Verification
  • Decision-Making
  • Team Collaboration
  • Health Information Systems
  • Relationship Building
  • Team Building
  • Patient education and counseling

Certification

  • Customer Service Skills Within Healthcare
  • Introduction to Time Management
  • Empathy at Work
  • Introduction to customer service excellence

Languages

English
Advanced (C1)
French
Upper intermediate (B2)
Arabic
Bilingual or Proficient (C2)
Spanish
Beginner (A1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Traveling

In today's world, almost everybody chooses to travel and tourism as their leisure. Traveling is a good way to learn about the world. Also, it teaches us many interesting things about the cultures of different nationalities.

Reading

Reading is important because it develops your mind and gives you excessive knowledge and lessons of life. It helps you understand the world around you better. It keeps your mind active and enhances your creative ability

Timeline

Patient Administrator - Mediclinic Airport Road
06.2018 - Current
Travel Agent - First Marrakesh Tours
03.2017 - 03.2018
Front Desk Supervisor - Hotel Paragon
01.2013 - 01.2017
Receptionist - Hotel Agyad
01.2012 - 01.2013
Receptionist - , Appart- Hotel Founty Beach
01.2011 - 01.2012
Trainee - Hotel Royal
01.2010 - 01.2011
English Teacher - Cooperative Almoustakbale For Education
01.2009 - 01.2010
Institute of Hotellerie And Restauration Almassira - Diploma, Travel Agency
Ennour Informatique And Management - Diploma, Accounting
University of Ibn Zohr - Bachelor of Arts, English Studies
Abdullah Chefchaouni - High School Diploma,

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Mohamed AtnanePatient Administrator