Spreadsheets (Excel- Google Sheets)
Mohamed Awad
Project & Operation Lead
Abu Dhabi
Summary
An innovative Project & Operation Lead professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
8
8
Certificates
2
2
Languages
Work History
Project & Operation Team Leader
Dubai Technologies
Abu Dhabi
07.2022 - Current
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Lead the operation team team performing all, operations strategic planning
- Monitors and ensures all systems and operations perform correctly during daily activities.
- Analyzed department metrics and performance and reported findings to management.
- Conducted root cause analysis to identify and resolve issues.
- Oversees daily operational process.
- Manages escalations and issues that cannot be solved by operation staff.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
Project & Operation Coordinator
Dubai Technologies
Abu Dhabi
11.2020 - 07.2022
- Provided direction and guidance to internal teams in order to achieve targets.
- Plays as a communication channel between the Operation Centre and stakeholder for any technical or logistic support required for the operation centre. .
- Receives all inquiries from the stakeholders. And communicate these inquiries with Operation Manager/ Operation supervisor as appropriate.
- Arranges and documenting all meetings that may require by stakeholders management and operation centre.
- Coordination between external stakeholders and internal stakeholders in coordination.
- Controls all reports released from the system or from the staff, and documents these reports as well shares them with the right audiences.
- Perform training session for the end users on the platform when it is required and as per agreed training schedules.
- Created plans and communicated deadlines to complete projects on time.
- Actively listened to stakeholders requests, confirming full understanding before addressing concerns.
Project Coordinator
Dubai Technologies
Abu Dhabi
08.2018 - 11.2020
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Responded to requests for information on materials to inquiring parties.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Delegating tasks to team members and resources.
- Providing administrative support including supporting the project manager.
- Liaise with project manager to identify and define project requirements, scoop, and objectives.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Reported regularly to managers on project budget, progress and technical problems.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Participated in requirements meetings to understand business needs.
- Implemented code solutions.
- Increased customer satisfaction by resolving issues.
Computer Engineer
Mideast Data Systems
Abu Dhabi
01.2016 - 03.2016
- Inspected third-party equipment installations to verify correct and consistent operations performance.
- Oversee deployment of laptops, computers, and E-Carts in over 30 schools all over the UAE.
- Personally handled installment and activation of all operating system and programs of devices.
- Provide status reports to the project manager.
- Coordinated delivery of IT goods to the assigned schools within the UAE.
- Ensure that the project is on schedule by monitoring delivery of IT goods are delivered as per the planned time line.
IT Technical Support Intern
Abu Dhabi University
Abu Dhabi
01.2015 - 03.2015
- Tested integrated software and tools for data processing systems.
- Conducted system patching and software updates to field laptops using remote access software.
- Determined and resolved printer and networked copier outages.
- Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
- Supported computer laboratory users with hardware, software, and connectivity issues across both Windows and Mac platforms.
- Researched problems and used technical documentation to apply solutions.
Education
Bachelor of Science - Information Systems Technology
Abu Dhabi University
Abu Dhabi, UAE 03.2015 - 03.2015
Skills
Project management
Project leadership
Project lifecycles
Recruitment
MS Office
Advanced problem solving
Procedure development
Staff Management
Software Development Lifecycle
Stakeholder relationship management
Schedule management
Project budgeting
Accomplishments
- Completed the first operational phase of the Enterprise Automated Vehicles Management Platform.
- Completed the Students Identification System Project on schedule and and ensured client satisfaction.
- Completed the Smart Vehicle Impounds System Project on schedule.
- Completed the Fleet Management System Project on schedule.
- Evolved in the Smart Drive Test Project by completing the initial phase on time.
- Completed the operational phase of the Smart Vehicles Impound System.
- Received Appreciation Letter (2019).
Software
PostgreSQL - SQL server- BigQuery (DQL & DML)
MS Projects
Certification
Six Sigma Principal
Timeline
Project & Operation Team Leader
Dubai Technologies
07.2022 - Current
Six Sigma Principal
06-2022
Google Project Management Specialization
12-2021
Portfolio and Risk Management Course
12-2021
Portfolio and Risk Management Course
12-2021
Introduction to Relational Database and SQL
11-2021
Supply Chain Management Specialization
10-2021
ICPM Certified Professional Managers Specialization
10-2021
Project & Operation Coordinator
Dubai Technologies
11.2020 - 07.2022
Project Coordinator
Dubai Technologies
08.2018 - 11.2020
Data Analyst
08-2018
Computer Engineer
Mideast Data Systems
01.2016 - 03.2016
Bachelor of Science - Information Systems Technology
Abu Dhabi University
03.2015 - 03.2015
IT Technical Support Intern
Abu Dhabi University
01.2015 - 03.2015