Mohamed Ayman

working as FM coordinator for Emirates school Establishment for 80 schools.

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Managing 2 contracts as Account Manager:

1- Bloom Education- 1 school

2- Al Dar Education- 1 school

Additional to above :
Roles and Responsibilities:
•Managing and Maintaining SLA service level agreement.
•Maintaining the KPI.
•Working on CAFM ( Rosmiman-JDE).
•Preparing monthly report.

•deploying and Managing technicians.

•Performing Preventive Maintenance [PPM] and other Tasks as Assigned per the Maintenance Manual, to Minimize Downtime and Break Down.

•Follow up Maintenance Orders, to Maintain Good Client Relationships at All Time.
•Supply Chain and Procurement
•Obtaining comparative quotes for requesting materials that are not available in the EFS Store.
• Follow up with the vendor once LPO is issued for the delivery of materials.
• Obtain the open LPOs report from the Procurement Team and reconcile.
• GRN to be passed once the materials have been delivered
• Tracker to be maintained for POs raised
• Raising material, asset, and non-stock requests per site requirements in coordination with the EFS Finance
•Documents are to be provided to the Finance team for billing of completed jobs.
• Reconciling/submission of invoices, following up on outstanding •payments, and liaising with the finance team to uphold accurate financial record keeping
•Project / Operations Requirement
Preparing proposals or quotations for additional works received from the Client.
• Attend site operational Client meetings.
• AMC (specialized systems/Assets) scheduled to be prepared and coordinated with EFS Sub-contractor for performing PPMs on time.
• Client communication

• Human Resource
  • Updating the attendance of the employees in HR connect.
  • Booking of leave requests in the system.
  • Ensuring the Emirates ID of the staff has been collected.
  • Checking the status of their visa (employment)
  • Assisting the staff with their inquiries related to their medical insurance.
  • Assisting the staff with booking their air ticket requests with HR.
  • Assisting the staff with their advance salary and leave encashment request
  • Completing their clearance for passport collection
  • Leave the planner to be updated on the project site.
  Supply Chain and Procurement
  Obtaining comparative quotes for requesting materials that are not available in the EFS Store.
  • Follow up with the vendor once LPO is issued for the delivery of materials.
  • Obtain the open LPOs report from the Procurement Team and reconcile.
  • GRN to be passed once the materials have been delivered
  • Tracker to be maintained for POs raised
  • Raising material, asset, and non-stock requests per site requirements in coordination with the EFS
  Finance
  Documents are to be provided to the Finance team for billing of completed jobs.
  • Reconciling/submission of invoices, following up on outstanding payments, and liaising with the finance team to uphold accurate financial record keeping
  • Maintaining petty cash float on site.
  
  Project / Operations Requirement
  Preparing proposals or quotations for additional works received from the Client.
  • Attend site operational Client meetings and record the minutes of the meeting.
  • AMC (EFS Sub-contractor) scheduled to be prepared and coordinated with EFS Sub-contractor for performing PPMs on time.
  
  • Client communication records are to be maintained at the site.
  Maintain both soft and hard filing systems. Uploading the data in the corporate folder and One Drive.
  • Uploading all project-related records to the corporate data folder.
  • Ensure the Sub-contractor tracker is available to monitor scheduled work and the expiry of the contract Human Resource • Updating the attendance of the employees in HR connect. • Booking of leave requests in the system. • Ensuring the Emirates ID of the staff has been collected. • Checking the status of their visa (employment) • Assisting the staff with their inquiries related to their medical insurance. • Assisting the staff with booking their air ticket requests with HR. • Assisting the staff with their advance salary and leave encashment request • Completing their clearance for passport collection • Leave the planner to be updated on the project site. Supply Chain and Procurement Obtaining comparative quotes for requesting materials that are not available in the EFS Store. • Follow up with the vendor once LPO is issued for the delivery of materials. • Obtain the open LPOs report from the Procurement Team and reconcile. • GRN to be passed once the materials have been delivered • Tracker to be maintained for POs raised • Raising material, asset, and non-stock requests per site requirements in coordination with the EFS Finance Documents are to be provided to the Finance team for billing of completed jobs. • Reconciling/submission of invoices, following up on outstanding payments, and liaising with the finance team to uphold accurate financial record keeping • Maintaining petty cash float on site. Project / Operations Requirement Preparing proposals or quotations for additional works received from the Client. • Attend site operational Client meetings and record the minutes of the meeting. • AMC (EFS Sub-contractor) scheduled to be prepared and coordinated with EFS Sub-contractor for performing PPMs on time. • Client communication records are to be maintained at the site. Maintain both soft and hard filing systems. Uploading the data in the corporate folder and One Drive. • Uploading all project-related records to the corporate data folder. • Ensure the Sub-contractor tracker is available to monitor scheduled work and the expiry of the contract

· ORACLE JD Edwards Facility Management

· Manages submitted work orders and communicates with tenants and internal departments

· Handling purchasing of cleaning supplies, equipment, tools, and other maintenance items that may be required.

· Supporting maintenance supervisor or technicians with administrative tasks.

· Manage, track, report, process, and assign tickets daily.

· Responsible for opening, tracking, and closing tickets.

· Review tickets daily and reprioritize as needed to ensure compliance with Service Level Agreements (SLA).

· Define and classify the level, priority, and nature of the problem, request, and/or issue.

· Evaluate and prioritize incoming telephone, voice mail, e-mail, and in-person requests.

· Actively manage incident tickets and provide status updates on each ticket per SLA.

· Work with customers to collect information about problems and lead customers through diagnostic procedures to determine the source issue.

· Ability to craft technical and professionally written outage notifications and updates to incident stakeholders.

· Conduct continuous improvement service desk support and update the knowledge base as required.

· Perform systems administration troubleshooting and support.

1-Sales and Maintenance Manager at A private Computer Trading and repaired Software and Hardware and Security systems and surveillance 2- Building networks and maintenance of networks and follow-up cables

-Create internal and external networks via cables or wireless broadcasting stations

-Establish a network to connect all the company's devices together

-Establishing computer systems for all Microsoft systems

-Work on direct support for users of computers if the malfunction software or hard ware

-Excellent knowledge of all drivers and systems and I can be support anywhere and under any pressure

-Maintenance of computers and laptops and dismantling of spare parts and replacement

-Planning, identifying and establishing control systems for all solutions via cables or by connecting to wireless networks

-Manage the protection and surveillance systems and follow up the problems related to them and solve them

-Experience of more than 7 years in trade and technology procurement

1- Collector officer

2- Identify when delinquent accounts need to be called based on their terms of sale and call promptly once an account becomes past due.

3- Follow up frequently for payment commitments. 4-Provide detailed information in the on line credit notes.

5- Handle all requests for documentation and to conduct all research resulting from the morning calls in the afternoon.

6- Reconcile at least one disputed account per day. 7-Provide superior customer service to our internal and our external customers.