Mohamed Ayman
Dubai,UAE
Summary
Dynamic hospitality professional with extensive experience in guest service and event management. Proven ability to handle high-pressure situations and resolve conflicts while maintaining guest satisfaction. Committed to delivering exceptional experiences in diverse environments, seeking to transition to a cabin crew position to utilize strong customer service skills.
Overview
8
8
years of professional experience
2
2
Languages
Work history
Assistant Groups & Events Manager
Dusit Thani Dubai
Dubai, UAE
2025.06 - 2026.08
- Oversee guest experience and deliver service for international group arrivals.
- Coordinate operations, catering, and security to protect guests and comfort.
- Handle high-priority enquiries and complaints using empathy, diplomacy, and quick decisions.
- Maintain immaculate venue presentation and follow brand service guidelines.
- Organise diverse team members to support collaborative working and shared standards.
- Arrange travel for outstation guests and visiting speakers.
- Welcome guests into venues, guide to tables, and provide menus.
- Manage large-scale events from planning through successful completion.
Reservations Supervisor
Dusit Thani Dubai
Dubai, UAE
2023.06 - 2025.06
- Supervised front-line guest communication, managing high-volume enquiries, special requests, and VIP guest preferences.
- Trained and mentored junior team members on service standards, active listening, grooming, and effective crisis management.
- Handled sensitive guest situations and dispute resolution, protecting brand reputation while securing high customer satisfaction.
- Ensured smooth running of operations for enhanced organisational efficiency.
- Handled customer complaints professionally, retaining client loyalty.
- Increasing the daily calls and conversion by 25% during high season
Reservations Agent
Dusit Thani Dubai
Dubai, United Arab Emirates
2021.11 - 2023.06
- Collaborated with sales team to improve reservations process.
- Escalated unresolved issues where necessary, ensuring guest satisfaction at all times.
- Contributed positively to team success by maintaining a positive work attitude.
- Provided accurate information about hotel amenities to potential customers, leading to increased bookings.
- Utilised business travel expertise to design cost-effective corporate trips.
Customer Service Representative
Vodafone Group
Alexandria, Egypt
2020.03 - 2021.09
- Offered technical support, leading to enhanced user experience.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Seasonal Operations Associate
Al Bostan Park Hotel
Sharm Elshaikh, Egypt
2019.01 - 2020.02
Education
5-Year Advanced Technical Diploma - Automotive Section
ِAdvanced Technical School of Alexandria
Egypt /2014 - /2019
Skills
- Guest service excellence
- Crisis management
- Award-winning performance
- Cultural awareness
- Safety compliance
- Guest experience
- VIP management
- Communication skills
- Team collaboration
- Active listening
- Effective problem solving
- Professional grooming standards
- Conflict resolution
- Attention to detail
- Language proficiency
EDUCATION & LANGUAGES
English
Fluent
Arabic
Native
Affiliations
- Traveling & Exploring New Cultures
- Customer Service & Social Interaction
- Coffee & Culinary Experiences
Accomplishments
- Employee of the Month – September 2022
- Cross-Training – Sales Department, October 2023
- Supervisor of the Quarter – Q3 2024
- Nominated for Employee of the Year – 2024
Timeline
Assistant Groups & Events Manager
Dusit Thani Dubai
2025.06 - 2026.08
Reservations Supervisor
Dusit Thani Dubai
2023.06 - 2025.06
Reservations Agent
Dusit Thani Dubai
2021.11 - 2023.06
Customer Service Representative
Vodafone Group
2020.03 - 2021.09
Seasonal Operations Associate
Al Bostan Park Hotel
2019.01 - 2020.02
5-Year Advanced Technical Diploma - Automotive Section
ِAdvanced Technical School of Alexandria
/2014 - /2019