Interested In automobile industry Passionate about this industry
Mohamed Azhar
Operations Manager/Fleet Manager/Fleet Coordinator/Supervisor/ Operations Coordinator
Bur Dubai,DU
Summary
Fleet Manager/Operations Manager/ leading fleet operations and supervising 22 team members for 150+ Luxury vehicles, logistics coordination, and supply chain management across luxury vehicle, rental, and client-service settings. Improves service delivery by optimizing dispatch, scheduling, vendor coordination, and KPI monitoring for high-value assets. Delivers 65% operational cost reduction and compliance through SOPs, transportation oversight, and cross-functional team leadership.
Overview
4
4
Languages
4
4
Certifications
5
5
years of professional experience
Work History
Operations Manager/Fleet Manager/Fleet Coordinator
Americar Luxury Rentals/Falconics Car Rental LLC
07.2023 - 07.2026
- Business Operations Support: Managed operations within a multi-sector organization including car caravan yacht rentals procurement sales investments and client relations.
- Fleet Operations Management: Managed end-to-end fleet operations of 150+ luxury vehicles, ensuring delivery efficiency and reduced downtime
- Logistics Coordination: Directed dispatch operations, driver scheduling, and route optimization to improve service delivery
- KPI Monitoring: Tracked fleet utilization, fuel efficiency, and operational performance to support data-driven decisions
- Compliance Management: Ensured adherence to transportation regulations, safety standards, and licensing requirements
- Team Leadership: Supervised cross-functional teams, handling recruitment, training, and performance management
- Managed end-to-end operations of a luxury vehicle fleet, ensuring high availability, optimal utilization, and premium service standards
- Oversaw fleet lifecycle including procurement, maintenance scheduling, and vehicle replacement to minimize downtime and maximize ROI
- Improved fleet utilization rate by 85% through strategic scheduling and demand forecasting
- Supervised and trained a team of drivers, customer service staff, and coordinators to deliver high-quality VIP customer experiences
- Handled high-net-worth client relationships, ensuring personalized service and effective issue resolution
- Implemented standard operating procedures (SOPs) to streamline booking, delivery, and return processes
- Cost Optimization: Implemented cost reduction strategies, achieving 85% decrease in transportation expenses
- Monitored key performance indicators (KPIs) such as revenue per vehicle, utilization rate, and operational costs
- Reduced operational costs by 70% through vendor negotiations and process optimization
- Coordinated with maintenance vendors and dealerships to ensure timely servicing of high-end vehicles
- Managed pricing strategies and upselling initiatives to increase revenue and profitability
- Ensured compliance with local transport regulations, insurance policies, and rental agreements
- Handled insurance claims and incident management, reducing financial risk and downtime
- Built and maintained partnerships with hotels, travel agencies, and corporate clients to generate repeat business
- Americar Luxury Rentals / Falconics Car Rental LLC, Dubai
- Managed fleet operations, ensuring timely vehicle maintenance and compliance with safety regulations.
- Streamlined daily operations to enhance vehicle availability and customer satisfaction.
- Implemented process improvements that reduced turnaround time for vehicle servicing.
- Coordinated logistics for fleet management, optimizing rental schedules and resource allocation.
- Developed and maintained relationships with vendors to ensure quality service delivery.
- Trained team members on operational procedures, ensuring compliance with safety standards.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Assigned tasks to team members to complete within designated time frames.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
Operations Coordinator/Assistant OperationsManager
Muscle Car Rent A Car
06.2021 - 08.2023
- Supported daily operations of a luxury vehicle fleet to ensure high availability, efficient dispatch, and service excellence
- Coordinated reservations, vehicle allocation, and delivery schedules to optimize fleet utilization
- Assisted in managing fleet maintenance, inspections, and servicing to reduce downtime and maintain vehicle quality
- Supervised drivers and operations staff, ensuring compliance with company standards and customer service protocols
- Handled customer inquiries, complaints, and VIP client requests, ensuring timely resolution and customer satisfaction
- Monitored key performance indicators (KPIs) including fleet utilization, booking efficiency, and operational costs
- Implemented and maintained standard operating procedures (SOPs) to improve operational efficiency
- Coordinated with vendors, garages, and dealerships for vehicle maintenance and repairs
- Maintained accurate records of bookings, contracts, and fleet status using CRM and fleet management systems
- Ensured compliance with rental agreements, insurance policies, and local regulations
- Assisted in handling insurance claims, accident reports, and incident resolution
- Supported revenue generation through upselling services and optimizing pricing strategies
- Collaborated with sales and marketing teams to support corporate accounts and partnerships
- Prepared daily and monthly operational reports for management review
- Dubai
- Coordinated daily operations to enhance customer service and rental efficiency.
- Developed operational procedures to streamline vehicle maintenance processes.
- Managed inventory levels, ensuring optimal availability of rental fleet vehicles.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Streamlined customer service protocols to boost satisfaction rates.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Technology - Computer Science
Prist University
Thanjavur01-2020
Higher Secondary - Computer Science
Government Higher Secondary School
Tamil Nadu01-2014
Skills
Operations management & process optimization
Logistics & dispatch coordination
Supply chain & procurement management
Vendor & contract negotiation
Regulatory compliance & risk management
Fleet operations management
Fleet utilization management
Maintenance coordination
Standard operating procedures development
Demand forecasting
Certification
Lean Six Sigma Green Belt
Interests
Timeline
Operations Manager/Fleet Manager/Fleet Coordinator
Americar Luxury Rentals/Falconics Car Rental LLC
07.2023 - 07.2026
Operations Coordinator/Assistant OperationsManager
Muscle Car Rent A Car
06.2021 - 08.2023
Higher Secondary - Computer Science
Government Higher Secondary School
Bachelor of Technology - Computer Science
Prist University