Mohamed Badr
Dubai
Summary
Motivated waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable Waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized Waiter with experience in MAISAN restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
F&B WAITER
Delta Hotel By Marriott Dubai Investment Park
03.2023 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Trained new servers on restaurant policies and procedures.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Met with chef to review daily specials and menu changes.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
F&B Service Export
Cartel Restaurants
05.2019 - 02.2023
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
F&B Server
Sama El Arish
05.2014 - 12.2016
- Cleaned and sanitized food preparation and serving areas.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Cleared tables immediately after guests left in preparation for next party.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Restocked food supplies in kitchen and organized storage areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Set up advertising signs and displays on shelves, counters and tables.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Greeted customers and provided menus upon arrival to dining room.
- Monitored dining room inventory and replenished as necessary.
- Established rapport with customers by providing friendly and attentive service.
- Arranged tables and chairs for special occasions and events.
- Assisted customers with carry-out service.
Education
High School Diploma -
Elrahmania Industrial
DamanhurSkills
- Strong multitasking
- Cleanliness
- Order Taking
- Professional Appearance
- Cash Handling
- Order Management
- Order Accuracy
- Guest Relations
- Table Bussing
- Tableside Service
- Safe Food Handling
- Dining area maintenance
- Accurate money handling
- Food station setup
- Daily specials memorization
- Upselling techniques
- Upselling
- Reservations Management
- Food and Beverage Service
- Item promotion
- Compliance standards
- Quality Control
- Food spoilage prevention
- Bar terminology
- Wine service
- Food inspection
- VIP support
- Banquet Coordination
- Warm and Friendly
- Cleaning and sanitizing
- Cool Under Pressure
- High Energy and Stamina
- Food Running
- Decision-Making
- Food handling
- Table Setting
- Transactions and Cash Handling
- Relationship Building
- Workflow Coordination
- Food and Beverage Upselling
- Menu Recommendations
- Food sales and promotion
- Food Safety Standards
- Beverage Preparation
- Inventory Management
Languages
Arabic
English
Timeline
F&B WAITER
Delta Hotel By Marriott Dubai Investment Park
03.2023 - Current
F&B Service Export
Cartel Restaurants
05.2019 - 02.2023
F&B Server
Sama El Arish
05.2014 - 12.2016
High School Diploma -
Elrahmania Industrial
Similar Profiles
Ahmed Ali Al-NajjarAhmed Ali Al-Najjar
Chef De partie at Delta Hotels By Marriott Dubai Investment ParkChef De partie at Delta Hotels By Marriott Dubai Investment Park
MAHESH RAMA VARMAMAHESH RAMA VARMA
CONSULTANT GASTROENTEROLOGIST AND HOD at NMC ROYAL HOSPITAL DUBAI INVESTMENT PARK,DUBAICONSULTANT GASTROENTEROLOGIST AND HOD at NMC ROYAL HOSPITAL DUBAI INVESTMENT PARK,DUBAI
AHSAN WANIAHSAN WANI
Cluster Sales Manager - Leisure at Delta Hotels By Marriott JBR & Four Points By Sheraton SZR & Bur DubaiCluster Sales Manager - Leisure at Delta Hotels By Marriott JBR & Four Points By Sheraton SZR & Bur Dubai
Flemin GeorgeFlemin George
SENIOR ACCOUNTANT & OFFICE ADMINISTRATION at CASA OPTICS LLCSENIOR ACCOUNTANT & OFFICE ADMINISTRATION at CASA OPTICS LLC
FADY S. EL BORNOFADY S. EL BORNO
Executive Director – Strategic Affairs Sector at Department of Municipalities and Transport (DMT)Executive Director – Strategic Affairs Sector at Department of Municipalities and Transport (DMT)