MOHAMED BASSYOUNY
Ajman,AJ
Summary
Efficient professional with several years of experience and proven knowledge of customer needs assessment, customer retention, and direct mail marketing. Aiming to leverage my abilities to successfully fill the customer services officer role on your team
Overview
15
15
years of professional experience
Work History
Branch Sales & Service Officer
AJMAN BANK
05.2023 - Current
- Deal with all customer referred by the receptionist with responsibility for providing high level advice on all bank products and service , ensuring that all enquiries are responded to effectively and expeditiously
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Sell the bank products and service and achieve the assigned assets & liability targets for different product lines
- Ensure the achievement of the objectives as agreed and detailed in the performance planning review form to support the achievement of Branch /Division /Banks business goals.
Branch Sales Officer
AJMAN BANK
04.2015 - 04.2023
- Increased branch sales revenue by implementing targeted marketing strategies and cultivating strong customer relationships.
- Perform prospecting by calling on qualified leads to make proposals and promote the business
- Sell the bank products and service and achieve the assigned assets ( PF ,HF ,AF & CC ).
- Built and deepened long-term relationships with customers.
- Provided exceptional customer service throughout the entire sales process
Direct Sales Agent - DUBAI
AJMAN BANK
01.2015 - 04.2015
- Build and strength relationship with Customer and Clients designated contact
- Selling bank products
- Be primary point of contacts for a client and manage day-to-day administration
- Develop and maintain high level of the customer service to the VIP’s customers
- Handling and answering the customers’ objections, complaints and questions in a very professional way.
Islamic Finance Executive
Abu Dhabi Islamic Bank
06.2012 - 12.2014
- Build and strength relationship with Customer and Clients designated contact
- Selling bank products
- Be primary point of contacts for a client and manage day-to-day administration
- Develop and maintain high level of the customer service to the TOP VIP’s customers
- Recently Starter Corporate liabilities (Fixed Deposit)
- Handling and answering the customers’ objections, complaints and questions in a very professional way
- Make the companies listed and run offers for them for credit and loans
- Achieve the targets for myself and contribute the team to exceed the required Annual target.
Office Legal Accountant
Mr.Yonis Abd – Alatif Osman
06.2009 - 02.2012
Education
University of Alexandria
06.2009
Skills
Financial Advising
Relationship Retention
Client Correspondence Time Management
Sales and Marketing
Verbal and Written Communication
Degree Certificate
Attested as per UAE requirements
Personal Information
- Date of Birth: 01/03/1990
- Nationality: Egyptian
- Marital Status: Married
- Visa Status: Residence
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Branch Sales & Service Officer
AJMAN BANK
05.2023 - Current
Branch Sales Officer
AJMAN BANK
04.2015 - 04.2023
Direct Sales Agent - DUBAI
AJMAN BANK
01.2015 - 04.2015
Islamic Finance Executive
Abu Dhabi Islamic Bank
06.2012 - 12.2014
Office Legal Accountant
Mr.Yonis Abd – Alatif Osman
06.2009 - 02.2012
University of Alexandria