Mohamed Belwekes
Team leader
Dubai,Dubai
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
13
13
years of professional experience
Work History
Team Leader
GREEN APPLE ( DU CHANNEL PARTNER)
2022.02 - 2023.04
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 30 members.
Manager
ORANGE
2021.01 - 2021.12
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Supervisor
OOREEDO
2014.01 - 2020.12
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
Salesman
OOREDOO
2010.01 - 2013.12
- Promoted and up-sold products and services to meet needs of customers.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
High School Diploma -
06.2004
Skills
- Key Performance Indicators (KPI)
- Staff Training
- Safety Processes
- Account Management
- Issue Resolution
- Sales Expertise
- Smart Goals
- Orientation and Onboarding
- Coaching and Mentoring
- Client Support
- Verbal and Written Communication
Timeline
Team Leader - GREEN APPLE ( DU CHANNEL PARTNER)
2022.02 - 2023.04
Manager - ORANGE
2021.01 - 2021.12
Supervisor - OOREEDO
2014.01 - 2020.12
Salesman - OOREDOO
2010.01 - 2013.12
ISET Higher Institute of Technological Studies - High School Diploma,
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