Mohamed Danish
Naif Road, Dubai
Summary
Motivated Sales Consultant with recent Dubai-based experience as Conversion Agent (promoted to Retention Agent) in financial markets (stock, crypto, forex, commodities). Excel at negotiation with prospective buyers and sellers from inquiry to close, executing regular care calls, monitoring sales progression, generating new business, and driving revenue. Proven track record of closing 20 leads in 2 months and $10,000 in revenue post-promotion. Currently pursuing RERA Broker Certification full-time to transition into residential property sales. Strong written and spoken English communication, networking, interpersonal skills, positive hard-working attitude, and excellent work ethic. Multilingual team player with ready to deliver results in property viewings, valuations, negotiations, client retention, and sales growth.
Overview
6
6
years of professional experience
Work History
Conversion Agent
9Cents
11.2025 - 03.2026
- Converted 20 leads into closed deals within first 2 months through targeted negotiation with prospective buyers and sellers, generating new business via company database and proactive networking in Dubai's international client base
- Earned rapid promotion to Retention Agent based on performance; closed $10,000 in revenue over the following 2 months by executing regular care calls, follow-ups, and retention strategies that maximized client satisfaction and repeat business
- Monitored full sales progression and transactions in real-time while updating CRM database records with 100% accuracy, enabling seamless internal coordination
- Analyzed daily market trends across stock, crypto, forex, and commodities sectors to maintain regulatory compliance and deliver informed client recommendations
- Delivered consistently high customer satisfaction through clear English communication, professionalism, empathy, and positive attitude, resulting in strengthened long-term client relationships
Customer Service Representative
Tharworx
10.2023 - 01.2024
- Achieved 95% customer satisfaction rating by negotiating and resolving billing and payment queries through inbound/outbound calls and emails combined with consistent care calls and follow-ups
- Optimized customer database management and open-case monitoring, ensuring timely resolutions and supporting efficient sales progression
- Collaborated with internal departments to resolve escalations promptly, maintaining professionalism, empathy, honesty, and high company standards
- Produced weekly and monthly performance reports with in-depth data analysis, identifying trends and driving measurable process improvements
- Managed high-volume escalations with positive attitude and strong interpersonal skills, resulting in sustained client loyalty
Customer Service Associate
Omega Healthcare Management Services Private
09.2022 - 04.2023
- Simplified complex processes for non-technical clients and resolved account issues, reducing average resolution time by 20% through effective multitasking and prioritization
- Maintained comprehensive CRM documentation of all interactions and partnered with billing teams to achieve 100% data accuracy and smooth transaction support
- Trained new team members on communication protocols and customer handling techniques, strengthening team performance and interpersonal standards
IT Support & Operations Assistant
Inventeron Technologies
06.2020 - 07.2020
- Solved problems timely and effectively, ensuring customer satisfaction.
- Responded to client support requests and delivered clear troubleshooting guidance, ensuring rapid issue resolution and positive user experience
- Collaborated with other departments to foster smooth operation of daily processes.
- Managed day-to-day department operations with effective workflow coordination.
Education
Bachelor of Engineering - Computer Science Engineering
Vishveshwaraya Technological University
Mangalore, India01-2024
Skills
- Negotiation with prospective buyers and sellers
- Regular care calls and client follow-up
- Sales progression and transaction monitoring
- Generating new business through networking and company database
- Marketing material creation and digital visuals
- Excellent written and spoken communication skills in English
- Strong networking skills and interpersonal skills
- CRM database management and data entry
- Performance reporting and analysis
- Conflict resolution and escalation management
- Team collaboration and supportive team player
- Microsoft Office, Google Workspace, Adobe Photoshop, Adobe Illustrator, After Effects
- Google Analytics for market trends
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Japanese
Beginner (A1)
Timeline
Conversion Agent
9Cents
11.2025 - 03.2026
Customer Service Representative
Tharworx
10.2023 - 01.2024
Customer Service Associate
Omega Healthcare Management Services Private
09.2022 - 04.2023
IT Support & Operations Assistant
Inventeron Technologies
06.2020 - 07.2020
Bachelor of Engineering - Computer Science Engineering
Vishveshwaraya Technological University