Mohamed Elashkar
Section Supervisor
Summary
Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs. Personable Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations. Accustomed to offering actionable solutions for process optimization resulting in reduced corporate costs. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Section Supervisor
Sharjah Cooperative Society
Sharjah
01.2019 - Current
- Identified section KPIs and created measurement mechanism to track operations efficiency.
- Compared production costs to budgetary guidelines and adjusted variables to achieve budget compliance.
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Assigned employees to ongoing and special projects to realize adequate staffing and meet production schedule parameters.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Executed quality assurance audits and addressed non-complying issues to improve section performance.
- Delivered weekly project updates to management to enhance program visibility and promote improved project performance.
- Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
- Improved user service quality to promote customer loyalty and enhance operations efficiency.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Implemented policies and standard operating procedures for continuous improvement.
- Supervised ongoing daily production phases.
- Coordinated project workflows for departments.
Assistant Branch Manager
Sharjah Cooperative Society
Sharjah
11.2015 - Current
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed sales strategy to meet established sales objectives.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Compiled financial data to comply with budget.
- Analyzed, reduced and controlled expenses by improving resource allocation.
- Grew customer base by Number% over Number-year period through community networking and innovative customer incentives.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Wrote and administered employee performance reviews to monitor customer service and personal sales of Number-member team.
- Supervised team of Number branch employees and made recommendations regarding performance evaluations.
Bakery Supervisor
Sharjah Cooperative Society
Sharjah
11.2015 - 01.2019
- Oversaw bakery department, supervised staff and delegated daily tasks.
- Completed yearly performance reviews for bakery staff employees and instituted wage increases for exceptional work.
- Performed opening and closing duties for department.
- Maintained inventory control and ordered supplies on monthly basis.
- Received, logged and inspected shipments for quality and accuracy.
- Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
- Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
- Established performance goals and empowered bakers to exceed targets.
- Maintained and controlled inventory of baked goods.
- Managed all baking operations professionally and handled all problems confidently.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Monitored inventory levels and identified opportunities for cost savings.
Education
Bachelor Of Arts - Tourism
Mansoura
Egypt 09.2006 - 06.2011
Master Of Business Administration - Operations Management
Mansoura
Egypt 09.2022 - Current
Skills
Operations management
Timeline
Master Of Business Administration - Operations Management
Mansoura
09.2022 - Current
Section Supervisor
Sharjah Cooperative Society
01.2019 - Current
Assistant Branch Manager
Sharjah Cooperative Society
11.2015 - Current
Bakery Supervisor
Sharjah Cooperative Society
11.2015 - 01.2019
Bachelor Of Arts - Tourism
Mansoura
09.2006 - 06.2011
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