MOHAMED ELBADRI
Abu Dhabi
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operation Coordinator
EMIRATES TRANSPORT
ABU DHABI
2019.04 - Current
- Served as a reliable point-of-contact for both internal and external stakeholders, ensuring swift resolution of any potential issues.
- Maintained a safe work environment by enforcing health and safety regulations and conducting regular inspections.
- Implemented data-driven decision making to optimize operational efficiency and effectiveness.
- Facilitated interdepartmental collaboration by fostering open communication channels between teams working towards common goals.
Membership Sales
NFINTY GYM
AJMAN
2019.01 - 2019.10
- Boosted membership sales by effectively identifying customer needs and recommending suitable membership plans.
- Boosted new membership sales by conducting targeted marketing campaigns and engaging with potential members at community events.
- Upsold recreational club memberships by promoting new recreational sections, boosting membership sales 65%.
- Assisted in the promotion of gym events, increasing membership sales and community involvement.
- Developed successful marketing strategies to increase membership sales and drive revenue growth for aquatic programs.
Sales and Commercial Manager
AL AMAL AUTOMOTIV
CAIRO
2017.01 - 2018.12
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Call Center Agent
MADISON HEALTHCARE
CAIRO
2016.02 - 2017.01
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service and Call Center
VODAFONE
CAIRO
2015.09 - 2016.12
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Call Center Agent
ETISALAT
CAIRO
2015.01 - 2015.08
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor - FACULTY OF PHYSICAL EDUCATION
MANSOURA UNIVERSTY
Skills
- Scheduling and Planning
- Compliance Monitoring
- Planning and coordination
- Operational Efficiency
- Operations coordination
- Project Management
- Fleet Management
- Data Analysis
Languages
- Arabic
- English
Languages
Arabic
First Language
English
Advanced (C1)
C1
Certification
- Driving License - 2021
Timeline
Operation Coordinator
EMIRATES TRANSPORT
2019.04 - Current
Membership Sales
NFINTY GYM
2019.01 - 2019.10
Sales and Commercial Manager
AL AMAL AUTOMOTIV
2017.01 - 2018.12
Call Center Agent
MADISON HEALTHCARE
2016.02 - 2017.01
Customer Service and Call Center
VODAFONE
2015.09 - 2016.12
Call Center Agent
ETISALAT
2015.01 - 2015.08
Bachelor - FACULTY OF PHYSICAL EDUCATION
MANSOURA UNIVERSTY
- Driving License - 2021
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