MOHAMED EL BAHI
Dubai,UAE
Summary
Accomplished events manager with extensive experience in project and event management, specialising in special events planning and client relationship management. Demonstrates exceptional skills in communication, organisation, and problem-solving, ensuring seamless execution of events from start to finish. Proficient in Microsoft Office and known for excellent networking, team coordination, and leadership abilities. Committed to delivering customer service excellence while managing multiple projects simultaneously. Highly-motivated event and conference planning professional skilled in coordinating unique, personalised functions. Collaborates with clients and negotiates with suppliers to deliver on strict budgets and high expectations. Goes above and beyond to deliver professional, bespoke, smooth-running parties.
Overview
9
9
years of professional experience
6046
6046
years of post-secondary education
Work History
Event specialist, assistant producer
28th Conference of the Parties (COP28)
Dubai
10.2023 - 12.2023
- Developed creative event concepts, consistently enhancing attendee enjoyment and engagement.
- Coordinated team schedules effectively maximising productivity during peak periods leading up to major events.
- Coordinated multiple events, ensuring smooth flow and successful execution.
- Ensured all events complied with health and safety regulations to avoid legal liabilities.
- Achieved increased guest satisfaction by attentively addressing their needs and concerns.
- Achieved flawless communication flow through coordination between departments.
- Ensured timely completion of projects by managing the production schedule meticulously.
Assistant Manager, Coordinator
Hayyakum Majilis, EXPO 2020
Dubai
10.2021 - 04.2022
- Company Overview: mega event held in Dubai for 6 months with representation from major companies and 192 countries from around globe
- Responsible for screening guests and providing VIP service throughout EXPO site
- Managing and coordinating team of 28 with varied roles and responsibilities including Administrators, Drivers, Servers, and Hosts
- Working in collaboration with Dubai Police to ensure highest levels of security due to high profiles and sensitivity of our delegations and guests
- Ensuring efficient and friendly end-to-end experience by being highly organized and ensuring each team was completing their roles to highest standards
- Monitor, evaluate and review personnel performance
- Dealing with conflict fairly and addressing issues swiftly before they escalate
- Forecasting busy periods and collaborating with EXPO Vehicle Fleet to ensure we had appropriate availability of vehicles to deliver on SLA’s
- Constantly staying informed and updating all teams on regularly changing compliance, safety regulations and Expo 2020 policies
- Maintain quality service by providing corrective feedback and training where required
- Mega event held in Dubai for 6 months with representation from major companies and 192 countries from around globe
- Appreciation Certificate from His Highness Minister of Defense
- Appreciation Certificate from Government of Dubai and Dubai Sport Council
Customer Service/ sales administrative /events Manager
The Abu Dhabi EDITION by Marriot
Dubai
11.2018 - 10.2021
- Company Overview: Marriott Hotels are recognized globally for being industry leaders in hospitality
- Manage guest relations team of 20 including Receptionists, Concierge and Guest Relations Officers
- Helping, managing, and coordinating with the sales team about all the administration duties
- Ensuring we comply with all standards and operating procedures and clearly communicating any updates or changes across the team to keep everyone informed and up to date
- Ensuring administrative tasks such as reporting, guest inquiries, emails and special requests were completed efficiently
- Liaising with the concierge team ensuring guest information is always current for example new restaurants, tours, entertainment places etc
- Motivate, lead, and ensure the continuous improvement of the team through constructive feedback and positive reinforcement, driving engagement and performance
- Processing bookings via email or phone Checking data accuracy in orders and invoices Contacting clients to obtain missing information or answer queries
- Coordinated travel arrangements for guests and speakers at conferences.
- Oversaw set-up and breakdown of events to maintain an organised workspace.
- Developed detailed timelines and checklists to streamline work procedures.
- Negotiated contracts with vendors, securing favourable terms for the company.
- Worked closely with clients to understand their specific requirements for the events.
Event manager
Al Mamounia
Marrakesh
11.2017 - 09.2018
- Ensured compliance with local regulations during event planning and execution.
- Strategised attendee engagement activities to heighten event experience.
- Implemented promotional strategies, increasing event visibility.
- Executed budget management tasks to optimise financial resources.
- Streamlined communication protocols for clear and efficient exchanges.
- Conducted venue inspections for optimal space utilisation.
- Coordinated with vendors for seamless execution of services.
- Administered risk assessment procedures for event safety assurance.
- Managed event logistics, ensuring smooth running of multiple events.
Event Coordinator
Mawazine Festival
Rabat
09.2016 - 09.2017
- Act as a single point of contact between Marketing, Suppliers, Event Organizers, Visual Merchandisers, Operations and Partnership and PR support teams while organizing events, sponsorships, Co-ops & press initiatives
- Organised comprehensive event schedules for maximum efficiency.
- Sourced suitable entertainment options, creating memorable experiences for attendees.
- Facilitated smooth running of events by coordinating all logistical elements.
- Established strong relationships with suppliers to secure cost-effective deals.
- Ensured participant satisfaction with effective communication and problem-solving skills.
- Streamlined registration processes, improving attendee ease of access.
Front of House Manager
AL Mamounia, Hotel La Tour Hassan Palace
Marrakesh
06.2015 - 06.2016
- Ensured smooth operation of the restaurant by delegating tasks effectively.
- Managed team rosters to maintain optimal customer service levels.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Maintained high standards of cleanliness and hygiene within the restaurant premises.
- Coordinated with kitchen staff for seamless table service during peak hours.
- Streamlined booking system to enhance efficiency and reduce waiting times for customers.
- Liaised with suppliers, securing timely delivery of fresh ingredients and supplies.
- Conducted regular training sessions for staff to improve service quality.
Education
AJI/DELL Certificate - Computer Science
Ministry of Youth And Sports Morocco
08.2017
Some College (No Degree) - Event Management
Idlal
Uae 05.2018 - 06.2018
High School Diploma - Hospitality
Ofppt
Marakesh04.2015
Some College (No Degree) - business Management
HEES Honors Center
08.2013
Bachelor of Science - Physical Science Chemistry
Sidi Aïssa
Kenitra06.2012
Skills
- Team coordination
- Team Leadership
- Effective communication
- Active listening
- Customer service excellence
- Health and Safety regulations
- Guest relations
- Managed events start to finish
- Project and event management
- Emotional intelligence
- Event planning
- Cultural awareness
- Crisis management
- Negotiation proficiency
Accomplishments
- Appreciation Certificate from His Highness the Minister of Defense
- Appreciation Certificate from The Government of Dubai and The Dubai Sport Council
Languages
French
Advanced
Arabic
Native
English
Fluent
Custom
Available on request
Timeline
Event specialist, assistant producer
28th Conference of the Parties (COP28)
10.2023 - 12.2023
Assistant Manager, Coordinator
Hayyakum Majilis, EXPO 2020
10.2021 - 04.2022
Customer Service/ sales administrative /events Manager
The Abu Dhabi EDITION by Marriot
11.2018 - 10.2021
Some College (No Degree) - Event Management
Idlal
05.2018 - 06.2018
Event manager
Al Mamounia
11.2017 - 09.2018
Event Coordinator
Mawazine Festival
09.2016 - 09.2017
Front of House Manager
AL Mamounia, Hotel La Tour Hassan Palace
06.2015 - 06.2016
High School Diploma - Hospitality
Ofppt
AJI/DELL Certificate - Computer Science
Ministry of Youth And Sports Morocco
Some College (No Degree) - business Management
HEES Honors Center
Bachelor of Science - Physical Science Chemistry
Sidi Aïssa
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