Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Qualities
Responsibilities And Accountabilities
Job Experience
Passport Issue
Personal Information
Passport Expire
References
Timeline
Generic
Mohamed Elgzar

Mohamed Elgzar

Abu Dhabi,AZ

Summary

Seeking a challenging position and hold a responsible position in a reputed organization. Willing to grow as much possible with all confident on the practical and theoretical knowledge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Retail Supervisor

Snow Abu Dhabi
04.2023 - Current
  • Trained team members in successful strategies to meet operational and sales targets.
  • Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
  • Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
  • Boosted store sales through effective merchandising, product placement, and promotional displays.
  • Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.

Team Leader, Operations

Magic Planet- Marina Mall
09.2019 - 04.2023
  • Developed effective improvement plans in alignment with goals and specifications.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Collected, arranged, and input information into database system.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
  • Meter Reading Reports M C R, W C R Redemption pay out skill gams pay out.
  • Daily Sales reports & Reconciliation.

C.S.O

Magic Plant- Marina Mall
05.2017 - 08.2019
  • Wrote detailed reports of all operational requirements.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

  • Possesses a thorough knowledge of the tasks required to be carried out by GSA’s during shift
  • Leads the GSA team on the floor by providing the required help, support and guidance in order to improve team retention and enhance competence of all front-line employees
  • Provides support for all day-to-day operation and management of the FEC whilst ensuring that Standard Operating Procedures, Risk Assessments and Policies and Procedures are appropriately implemented and adhered to
  • Possesses a thorough knowledge of ride and attraction operation to enable them to demonstrate basic skills required to operate rides and the use of PPE equipment
  • Identifies any gap in skills within the team and informs the Area Manager or FEC Manager if additional training is required
  • In conjunction with FEC Manager and or Assistant Manager prepares the duty roster if to make sure correct manpower is available to achieve the job purpose, whilst insuring regular rotation for all GSAs’ in all areas
  • Ensures the completion of daily stock control on the redemption prize counter and individual merchandising machines and skill games
  • Ensures checking, verification and receipt of delivered stock
  • Creates a stock inventory on a weekly and monthly basis and reports any discrepancies
  • Controls, issues and monitors float and cash collection at start and end of shift
  • Signs off the Technicians & Operators ride and attraction daily checklist
  • Advises Managers if Repair and/or Maintenance is required to any of the FEC equipment or assists
  • Carries out basic H&S checks and risk assessment checks on rides and equipment to mitigate any risk to Magic Planet employees and customers alike
  • Helps improve and maintain overall quality of presentation, maintenance and guest satisfaction level within his/her FEC whilst adhering to the Magic Planet overall brand guidelines, policies and values at all times
  • Is accountable for the application of HC policies and procedures within the FEC in conjunction with the Area Manager or FEC Manager
  • Prepares a variety of Financial and Operational reports as required by the role
  • Carries out any other duties as and when required by the FEC Management
  • Supervise and monitors stock movements from the FEC to Redemption and/or machines
  • Ensuring the implementation of the MAF L&E health, safety, and environmental management system requirements into their respective businesses
  • Responsible to ensure the health, safety and wellbeing of themselves and their respective team members.

Education

Code of Conduct -

MAF
09.2033

HSE Rep Training -

MAF
02.2033

Dare Today, Change Tomorrow -

MAF
04.2022

Coaching Skills For Leaders -

MAF
02.2021

IOSH MANAGING SAFELY -

MAF
01.2021

School of Great Moments: OBSESS CX (F2F) -

MAF
10.2019

SHARE Ambassador_ Training Program -

MAF
09.2019

SMASHABLES_ Staff Training -

MAF
01.2019

EMERGENCY PREPAREDNESS -

MAF
12.2018

ANNUAL CYBERSECURITY AWARENESS TRAINING -

MAF
11.2018

Fraud Risk Awareness -

MAF
01.2018

EMEREGENCY FIRST AID COURSE -

MAF
07.2017

Bachelor of Arts - Archeology

Faculty of Arts
Alexandira University
05.2013

Skills

  • Microsoft office

  • Adobe Photoshop

  • Analytical and Critical Thinking

  • Computer Skills

  • First Aid/CPR

  • Dependable and Responsible

  • Multitasking

  • Teamwork and Collaboration

  • Excellent Communication

  • Management Discussion and Analysis

  • Financial Highlights or Summary Report

  • Financial Auditor's Report

Accomplishments

  • Best Cashier 2017{May, Nov, Des}
  • Best Cashier 2018{April, May, Jun, Aug, Sep, Oct, Nov}
  • CEO breakfast and business discussion with MR_ Cameron

Languages

English (Good) & Arabic (Mother Tongue)

Personal Qualities

  • Having very polite nature and with smart work.
  • Willing to work as a team leader member.
  • Handling the situation in different conditions.
  • Accepting the challenges from the Management and full filling the given motto.
  • Motivate colleagues on the development and collective action.
  • Management in accomplishing tasks and achieving goals support
  • Create a continuous and pleasant relationship with customers
  • Taking courses in body language and communication skills
  • Find out new ideas for increased revenue; achieve the biggest sales through cashiering.
  • Possesses thorough knowledge of the tasks required to be carried out during the shift.
  • Leads the team on the floor by providing the required help support & guidance.
  • Possesses thorough knowledge of ride and attraction operation.
  • Advises managers if repair or maintenance is required to any of the FEC equipment or assist.
  • Ensure checking, verification and receipt of delivered stock.

Responsibilities And Accountabilities

  • Possesses a thorough knowledge of the tasks required to be carried out by GSA’s during shift.
  • Leads the GSA team on the floor by providing the required help, support and guidance in order to improve team retention and enhance competence of all front-line employees.
  • Provides support for all day-to-day operation and management of the FEC whilst ensuring that Standard Operating Procedures, Risk Assessments and Policies and Procedures are appropriately implemented and adhered to.
  • Possesses a thorough knowledge of ride and attraction operation to enable them to demonstrate basic skills required to operate rides and the use of PPE equipment.
  • Identifies any gap in skills within the team and informs the Area Manager or FEC Manager if additional training is required.
  • In conjunction with FEC Manager and or Assistant Manager prepares the duty roster if to make sure correct manpower is available to achieve the job purpose, whilst insuring regular rotation for all GSAs’ in all areas.
  • Ensures the completion of daily stock control on the redemption prize counter and individual merchandising machines and skill games.
  • Ensures checking, verification and receipt of delivered stock.
  • Creates a stock inventory on a weekly and monthly basis and reports any discrepancies.
  • Controls, issues and monitors float and cash collection at start and end of shift.
  • Signs off the Technicians & Operators ride and attraction daily checklist.
  • Advises Managers if Repair and/or Maintenance is required to any of the FEC equipment or assists.
  • Carries out basic H&S checks and risk assessment checks on rides and equipment to mitigate any risk to Magic Planet employees and customers alike.
  • Helps improve and maintain overall quality of presentation, maintenance and guest satisfaction level within his/her FEC whilst adhering to the Magic Planet overall brand guidelines, policies and values at all times.
  • Is accountable for the application of HC policies and procedures within the FEC in conjunction with the Area Manager or FEC Manager
  • Prepares a variety of Financial and Operational reports as required by the role.
  • Carries out any other duties as and when required by the FEC Management.
  • Supervise and monitors stock movements from the FEC to Redemption and/or machines.
  • Ensuring the implementation of the MAF L&E health, safety, and environmental management system requirements into their respective businesses.
  • Responsible to ensure the health, safety and wellbeing of themselves and their respective team members.

Job Experience

  • Prepares a variety of Financial and Operational reports
  • Financial analysis
  • H&S Reps
  • Share Ambassador
  • NPS benchmarks To be compared across Business.
  • Inventory & stock control
  • Team performance evaluation.

Passport Issue

17/3/2017

Personal Information

  • Place of Birth: Alexandria, Egypt
  • Date of Birth: 09/25/92
  • Nationality: Egyptian
  • Driving License: UAE Driving license., Egyptian Driving license, UAE Driving license. Egyptian Driving license
  • Visa Status: On work visa under the Rules and policies of MAF

Passport Expire

17/3/2024

References

  • Management Magic Planet LEC: Ahmed El Newihy

Operations Management Area Manager·

Ahmed.ElNewihy@maf.ae

+971 4 231 6210

  • Management Magic Planet LEC: Michael Leo Davey

Operations Management Area Manager·

Michael.LeoDavey@maf.ae

+971 56 522 4889

Timeline

Retail Supervisor

Snow Abu Dhabi
04.2023 - Current

Team Leader, Operations

Magic Planet- Marina Mall
09.2019 - 04.2023

C.S.O

Magic Plant- Marina Mall
05.2017 - 08.2019

Code of Conduct -

MAF

HSE Rep Training -

MAF

Dare Today, Change Tomorrow -

MAF

Coaching Skills For Leaders -

MAF

IOSH MANAGING SAFELY -

MAF

School of Great Moments: OBSESS CX (F2F) -

MAF

SHARE Ambassador_ Training Program -

MAF

SMASHABLES_ Staff Training -

MAF

EMERGENCY PREPAREDNESS -

MAF

ANNUAL CYBERSECURITY AWARENESS TRAINING -

MAF

Fraud Risk Awareness -

MAF

EMEREGENCY FIRST AID COURSE -

MAF

Bachelor of Arts - Archeology

Faculty of Arts
Mohamed Elgzar