Mohamed Elkhawaga
Customer Relation Officer
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Sales and Services Agent
Ajman Bank
09.2023 - Current
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Customer Relationship Officer
Abu Dhabi Commercial Bank
04.2018 - 08.2023
- Initiated proactive outreach efforts towards at-risk customers, reducing churn rates significantly over time.
- Provided regular feedback to management regarding areas for improvement in both products and services offered to clients.
- Enhanced cross-selling opportunities by understanding customer needs and recommending relevant products or services.
- Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.
Sales Consultant Representative
Home Center
08.2016 - 03.2018
- Created tailored proposals for prospective clients that showcased the benefits of partnering with our organization over competitors.
- Adapted communication styles and approaches based on varying client personalities, ensuring a comfortable rapport that facilitated successful negotiations.
Senior Sales Executive
Salma Gallery
11.2014 - 08.2016
- Streamlined internal processes by working closely with operations teams, leading to increased efficiency within the organization.
- Secured key partnerships with industry influencers, enhancing brand visibility and credibility in the market.
Senior Sales Representative
Vodafone
07.2012 - 11.2014
- Developed new territories for expansion, resulting in increased market share.
- Implemented CRM systems to efficiently track client interactions and enhance customer service.
- Attained top-ranking sales performance among peers through persistence, resilience, and strong prospecting skills.
Sales Representative
Vodafone
02.2010 - 07.2012
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Recommended complementary purchases to customers, increasing revenue.
Education
Bachelor of Science - Social Society
The Higher Institute of Social Work
Tanta University05.2009
Skills
Marketing Management
Contract Negotiations
Business Development
Sales closing
Product Sales
Date of birth
1/1/1986
Timeline
Sales and Services Agent
Ajman Bank
09.2023 - Current
Customer Relationship Officer
Abu Dhabi Commercial Bank
04.2018 - 08.2023
Sales Consultant Representative
Home Center
08.2016 - 03.2018
Senior Sales Executive
Salma Gallery
11.2014 - 08.2016
Senior Sales Representative
Vodafone
07.2012 - 11.2014
Sales Representative
Vodafone
02.2010 - 07.2012
Bachelor of Science - Social Society
The Higher Institute of Social Work