Mohamed Elryah
Summary
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization's service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues, and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Upselling products to customers
- Dedicated call center Professional with practiced interactive skills to deliver premium call center Representative to clients with 3 years experience in call center. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals, a willing to study for extra capabilities if required, and trained to assist callers and provide information, resolve issues, or process transactions over the phone.
Overview
5
5
years of professional experience
Work History
Customer Service Officer, operation Assistance
Bank of Khartoum
12.2020 - 12.2023
- Signing on new clients and helping them through the onboarding process, managing client bank accounts, processing deposits, payments, and withdrawals, authorizing and evaluating overdrafts and loans, resolving client queries and complaints, and promoting bank products and services.
Customer Service Representative
Sundanese Electricity Company
09.2018 - 12.2019
- Ability to manage time effectively, handle multiple tasks simultaneously, and meet deadlines while delivering exceptional service to customers.
Education
BSc. ELECTRONICS ENGINEERING TECHNOLOGY -
University of Gezira
01.2018
Skills
- Basic computer skills, including proficiency in MS Office and familiarity with call center software
- Ability to quickly learn new systems and adapt to changes in technology
- Excellent listening skills with the ability to understand and address customer needs effectively
- Strong interpersonal skills with the ability to remain calm and professional during challenging interactions
- Strong problem-solving skills, with the ability to think critically and provide effective solutions to customer issues
Languages
Arabic
English
Timeline
Customer Service Officer, operation Assistance
Bank of Khartoum
12.2020 - 12.2023
Customer Service Representative
Sundanese Electricity Company
09.2018 - 12.2019
BSc. ELECTRONICS ENGINEERING TECHNOLOGY -
University of Gezira
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