Mohamed ELsalamouny
Dubai,United Arab Emirates
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Skilled Head Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
7
7
years of professional experience
2016
2016
years of post-secondary education
Work history
Sales Associate
Let's Vape
Dubai, United Arab Emirates
07.2024 - Current
- Greats customers and makes them feel comfortable
- Built long-term relationships with customers and generated referrals from existing clients.
- Contacts potential customers and makes sales pitches
- Build and maintaining client relation
- Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls
- Meeting planned sales goals
- Setting individual sales targets with the sales team
- Tracking sales goals and reporting results as necessary
- Overseeing the activities and performance of the team
- Coordinating with marketing on lead generation
- Interacts with customers, offering assistance and responding to queries about products and purchases.
Restaurant Captain - Cashier
Abu Shakra Restaurant
Dubai, United Arab Emirates
01.2024 - 06.2024
- Assisted in menu planning and updates, providing insights on customer preferences and seasonal ingredients
- Engaged with local community events and charities, enhancing the restaurant's reputation and social responsibility efforts.
Barista
Hilton Fayrouz
Sharm el Sheikh
06.2021 - 11.2023
- Monitored cafe for guest seating availability and ensured their safety and wellbeing
- Ensured coworkers had no difficulties finding resources and products by keeping work-spaces clean and organized
- Ordered, received and stocked supplies and retail products.
Customer Service Representative
Vodafone EG
EL Behira
07.2020 - 05.2021
- Handling native language customer contacts, including responding to incoming phone calls and written correspondence
- Delivering service excellence by efficiently problem-solving and positively reacting to customer situations in a professional, polite and clear manner
- Meet standards in volume, quality, performance & attendance
- Completed opening and closing procedures, verifying proper cash on hand amounts and allocating resources.
Customer sales associate
Max Fashion
Alexandria , Egypt
05.2017 - 08.2020
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Analysed sales to identify top-performing products.
- Updated product labelling and pricing to reflect discounts and offers.
- Helped customers obtain specialised help for refunds and exchanges.
Education
Graduate B - Tourism Studies
Higher Institute of Tourism and Hotels
Skills
- Restaurant quality assessment
- Server supervising
- Service coordination
- Operation control
- Guest relations
- Spirits knowledge
- Customer Service
- Business awareness
- Reservation management
- Business development
- Sales expertise
- Salesforce
- MS Office
- Customer relationship management
- Online sales
Languages
Arabic
Native
English
Upper intermediate
Affiliations
- Reading Books
- Listening to Music
- Learning new skills
- Gaming
- Gym
- Coffee Lover
Timeline
Sales Associate
Let's Vape
07.2024 - Current
Restaurant Captain - Cashier
Abu Shakra Restaurant
01.2024 - 06.2024
Barista
Hilton Fayrouz
06.2021 - 11.2023
Customer Service Representative
Vodafone EG
07.2020 - 05.2021
Customer sales associate
Max Fashion
05.2017 - 08.2020
Graduate B - Tourism Studies
Higher Institute of Tourism and Hotels
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