Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Websites
Timeline
Generic
Mohamed ELSAWAH

Mohamed ELSAWAH

Dubai

Summary

Accomplished Restaurant General Manager with over 10 years of F&B management and service experience. Proven ability to lead and motivate teams, optimize profits, and maintain high levels of customer satisfaction. Passionate about creating a positive and welcoming environment for guests and staff alike.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Restaurant Manager

KFC AMERICANA
Dubai
03.2020 - Current
  • Managed a team of 35 employees, including 23 staff, 9 drivers, and 3 management team members.
  • Oversaw daily operations of the restaurant, which generated an average revenue of 40,000 AED.
  • Ensured that the restaurant was fully compliant with National food control authorities and maintained all required documentation.
  • Prepared the restaurant's business plan by reviewing demand, analyzing competitors, and developing projections for sales and finances.
  • Provided in-depth training to kitchen chefs and front of house staff to promote strong team performance.
  • Conducted table visits to gather customer feedback on food and service and to identify areas for improvement.
  • Conducted regular health, safety, and sanitation inspections to identify and remedy any violations immediately.
  • Monitored inventory of supplies and placed purchase orders to maintain adequate stock levels.
  • Tracked daily, weekly, and monthly COG inventory.
  • Placed purchase orders for all food and non-food items.
  • Rationalized the restaurant menu to better meet the needs of the customer base.
  • Maintained an ideal profit and loss statement by controlling food, packaging, and labor costs.

Restaurant Assistant Manager

KFC AMERICANA
Abu Dhabi
06.2016 - 03.2020
  • Leading restaurants in manager absence, managing a team of 20 staff and drivers with daily average revenue 15,000 AED.
  • Assisted the Restaurant General Manager in all aspects of restaurant operations & maintenance
  • Developed and implemented new marketing and promotional campaigns, resulting in a 10% increase in customer traffic
  • Oversaw the renovation of the restaurant, ensuring that it met all brand standards
  • Trained and mentored new staff, ensuring that they provided excellent customer service

Restaurant Supervisor

KFC AMERICANA
Abu-Dhabi
02.2013 - 06.2016
  • Worked in cooperation with front and back of house staff to ensure smooth operations
  • Established good customer relations and excellent service to build and retain loyal customers
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
  • Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Adhered to all food safety regulations

Education

Institute of Social Studies Suez Canal University
PortSaid, Egypt

Skills

  • Restaurant Operations Management
  • Customer Service and Satisfaction
  • Team Leadership and Development
  • Inventory Management
  • Purchasing and Planning
  • POS systems operation
  • Profitability and Revenue Generation
  • Sales Analysis
  • Food and Beverage Cost Control
  • Project Management

Certification

  • TSI Quality Services Person-in-Charge Award
  • Highfield Level 3 Award in HACCP for Food Manufacturing
  • HACCP Awareness Training
  • Fire Safety Training Level 1
  • Food Safety Level 4
  • Emergency First Aid at Work
  • ICDL full course

Languages

Arabic
First Language
English
Upper Intermediate (B2)
B2
French
Beginner (A1)
A1

Affiliations

  • Driving License : UAE Driving License
  • EX professional Handball Player

Timeline

Restaurant Manager

KFC AMERICANA
03.2020 - Current

Restaurant Assistant Manager

KFC AMERICANA
06.2016 - 03.2020

Restaurant Supervisor

KFC AMERICANA
02.2013 - 06.2016

Institute of Social Studies Suez Canal University
  • TSI Quality Services Person-in-Charge Award
  • Highfield Level 3 Award in HACCP for Food Manufacturing
  • HACCP Awareness Training
  • Fire Safety Training Level 1
  • Food Safety Level 4
  • Emergency First Aid at Work
  • ICDL full course
Mohamed ELSAWAH