Mohamed Elsayed
Sharjah
Summary
With a proven track record at Abu Dhabi Islamic Bank, I excel in surpassing sales goals and enhancing customer relationships through expert sales strategies and exceptional customer service. Leveraging skills in sales presentations and recovery tactics, I consistently achieve and exceed targets, demonstrating a unique blend of sales expertise and empathetic client engagement.
Overview
6
6
years of professional experience
Work History
Sales Executive Officer
Abu Dhabi Islamic Bank
09.2022 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Expanded market share with strategic territory planning and targeted prospecting.
Senior Collection and Recovery Officer
Creditors Management Solutions
02.2021 - 08.2022
- Assessed debtors'' financial situations and crafted customized payment plans, enhancing the likelihood of successful repayments.
- Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
- Contributed to risk management initiatives by identifying potential issues within loan portfolios and recommending appropriate action plans.
- Coordinated with internal departments to ensure prompt resolution of customer disputes, facilitating timely payment recoveries.
- Kept abreast of industry trends and regulatory changes, adapting tactics accordingly to maintain compliance with applicable laws and regulations.
- Exceeded monthly targets consistently throughout the tenure due to consistent follow-up activities combined with effective negotiation skills.
Senior Collector
Hadaf El Khaleej Dept Collection
05.2020 - 02.2021
- Coordinated closely with legal departments when pursuing litigation as a last resort for non-responsive or uncooperative debtors.
- Managed a portfolio of high-value accounts, successfully negotiating settlements to reduce losses for the organization.
- Maintained strict compliance with federal regulations, ensuring the protection of consumer rights and upholding ethical practices within the organization.
- Established strong working relationships with clients by demonstrating empathy, professionalism, and commitment to finding mutually satisfactory resolutions.
- Conducted regular audits of past-due accounts to identify trends, prioritize actions, and optimize collection efforts.
- Set and monitored performance goals for the collections team, consistently achieving or surpassing targets for account resolution and revenue recovery.
Collector
Hadaf El Khaleej Dept Collection
05.2019 - 04.2020
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
Education
Bachelor Of Arts - Philosophy
Alahmadia
Egypt 05.2017
Skills
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
- Sales strategy
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Sales Executive Officer
Abu Dhabi Islamic Bank
09.2022 - Current
Senior Collection and Recovery Officer
Creditors Management Solutions
02.2021 - 08.2022
Senior Collector
Hadaf El Khaleej Dept Collection
05.2020 - 02.2021
Collector
Hadaf El Khaleej Dept Collection
05.2019 - 04.2020
Bachelor Of Arts - Philosophy
Alahmadia
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