Mohamed Elsayed
Abu Dhubi
Summary
Results-oriented Aluminium Trading Sales professional skilled in customer relationship management and sales forecasting. Engages customers to identify needs and deliver tailored solutions that maximise satisfaction. Enhances team performance through mentoring and collaboration. Resolves queries efficiently while ensuring regulatory compliance. Committed to continuous improvement, adapting to changing demands with effective planning and coordination.
Overview
3
3
years of professional experience
Work History
Aluminium Trading Sales
Mosameh Alarabid Trading EST
Abu Dhubi, UAE
03.2023 - 04.2026
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information, and implemented solutions to improve customer satisfaction.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Collaborated with team members to exceed sales targets and improve team performance.
- Trained and mentored employees to maximise team performance.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Achieved service time and quality targets.
- Met schedule using excellent planning and coordination skills.
- Maintained clean, safe working environments, reducing accident risks and enhancing staff safety.
- Promoted safe working a safe working environment by implementing regulatory standards, policies and guidelines.
- Enhanced working relationships by participating in team-building activities.
- Built and maintained courteous and effective working relationships.
- Assumed additional tasks to support team objectives.
- Prepared a range of written communications, documents and reports.
- Developed team communications and information for meetings.
- Developed excellent working knowledge of industry trends and improvements in processes.
Education
Bachelor Of Commerce - Bachelor Of Commerce Accounting Division
Zagazig University
Zagazig-Al- Sharqiya - Egypt01-2020
Skills
- Sales forecasting
- Market analysis
- Supply chain coordination
- Risk management
- Customer relationship management
- Performance monitoring
- Conflict resolution
Languages
Arabic
Proficient
C2
English
Intermediate
B1
Timeline
Aluminium Trading Sales
Mosameh Alarabid Trading EST
03.2023 - 04.2026
Bachelor Of Commerce - Bachelor Of Commerce Accounting Division
Zagazig University