Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
Generic
MOHAMED ELSAYED EBRAHIM

MOHAMED ELSAYED EBRAHIM

Restaurant Manager & banquet coordinator event
Abu Dhabi ,Abu Dhabi

Summary

Highly proactive manager with 7 years of experience in team leadership in Amricana industry. Background includes sales, management and customer service in fast-paced settings. Hands-on [Job Title] overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences. Meticulous Banquet Captain bringing in-depth knowledge of event logistics coordination and revenue assessment acquired over [Number] years of related experience. Eager to apply a proven history of cultivating client loyalty and satisfaction to resort and conference operations. Diligent Banquet Captain ready leverage [Number] years of superior industry performance. Well-versed in exceeding client expectations while delivering quality event experiences within timeline and budget constraints. Industrious Banquet Captain well-versed in corporate event management and venue procurement demonstrated over [Number] years. Eager to contribute to furthering the [Company] mission through hard work, dedication and catering industry expertise. Knowledgeable Banquet Set Up Supervisor with [Number] years of experience in food and beverage service and set up configurations. Strong verbal and written communication skills to properly assign and execute tasks. Regularly and continuously lifts [Number] pounds to move furniture and push and pull carts and equipment. Supervises and mentors banquet setters while working alongside for maximum productivity. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Ambitious [Job Title] with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27

Professional experience

1
1

Certification for serve safe

1
1

Food safety certification

Work History

Restaurant Manager

Americana foods (Pizza Hut)
  • Coordinated a new kitchen work schedule for employees and developed a different ingredient ordering system to help lower food cost by eight percent
  • Ensured that all staff members were committed to delivering top quality food by educating staff about menu items and portion sizes, which reduced meals being sent back by 10 percent
  • Maintained a hazard-free kitchen and promoted safe food handling practices to a staff of more than 43 employees
  • Launched an employee training initiative to help address customer service complaints in service, reducing complaint numbers to fewer than two per day
  • Oversaw the weekly server and kitchen staff schedule and rearranged shifts and personnel to accommodate changes in business and staff strengths and weaknesses
  • Evaluated staff performance using a set of company standards and made recommendations for improvement or praise
  • Led a series of server contests on upselling extra items that helped increase the average check amount by five percent
  • Developed new menu items and decided on specific items to feature as specials depending on the time of year, ingredient pricing, and other promotions
  • Overhauled an inventory and ordering system to create a more cost-effective way to store and purchase new ingredients.

Manger Department

Grand Albatross Hotels
01.2015 - 01.2018
  • Coordinating daily restaurant management operations
  • Delivering superior food and beverage service and maximizing customer satisfaction
  • Responding efficiently and accurately to restaurant customer complaints
  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils, and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant's good image and suggest ways to improve it.

Director of concert hall and conferences

Semiramis hotels
02.80 - 01.2011
  • To directly assist the General Manager in the achievement of G Live's annual business plan, through the development and delivery of G Live's event led business
  • To continue the growth of the G Live hospitality and catering business by generating corporate and private event sales
  • To build a profile locally and within the wider region to encourage the use of G Live facilities by a diverse range of enterprises
  • Work with the Venue Administrator to ensure G Live's diary management system is accurate and up to date with forthcoming room requirements
  • Writing skills
  • Microsoft office
  • Work with the General Manager and Theatre Director to ensure all key dates are held for forthcoming events, ensuring the most profitable programmer mix is delivered throughout the year
  • To work with the Marketing and Sales Manager in the identification of cross and upselling opportunities to corporate clients, using AV as a single database and CRM tool.

Head Waiter

Ibrotel Hotels (Makadi)
01.2006 - 01.2008
  • Guide patrons to their seats
  • Assign Wait staff to Tables
  • Place Food and Drink Orders
  • Train New Wait staff
  • Manage Wait staff
  • Perform Opening and Closing Duties.

Education

Restaurant Manager -

Americana foods (Pizza Hut)

5 years -

Tourism and Hotels deplom

Manger Department -

Grand Albatross Hotels

Director of concert hall and conferences -

Semiramis hotels

Head Waiter -

Ibrotel Hotels (Makadi)

Skills

  • Email
  • Enterprise Systems
  • Writing skills
  • Microsoft office
  • Food Preparation
  • Food Safety
  • Inventory Management
  • Scheduling Coordination
  • Social Media Marketing
  • Problem Solving
  • Active Listening
  • Financial Management
  • Table Management
  • Labor Management
  • Wine Pairing
  • Menu Development
  • Performance Improvement
  • Control Inventory Costs
  • Safe Food Handling Practices
  • Staff Development Talent
  • Kitchen Equipment Operation
  • Customer Service Best Practices
  • Food Service Background
  • Order Delivery Practices
  • Food Preparation and Safety
  • Hiring and Training
  • Business Operations Expertise
  • Food Plating and Presentation
  • Menu Planning
  • Full Service Restaurant Background
  • Labor and Food Cost Control
  • Complaint Resolution
  • Marketing and Advertising
  • Purchasing and Cost Control
  • Employee Schedule Management
  • Supply Chain Management
  • TIPS Certified
  • Inventory Control
  • Employee Recruitment Expertise
  • Staff Scheduling
  • Restaurant Promotion Management
  • Dynamic, Friendly Hostess
  • Operations and Procedural Knowledge
  • Brand Standards Promotion
  • Work Assignments
  • Regulatory Compliance
  • Organization and Prioritization
  • Training and Development
  • Compliance Requirements
  • Cook Foods
  • Inventory Management Software
  • Supply Ordering and Management
  • Reservation Coordination
  • Anticipating Problems
  • Managing Deliveries
  • Guest Relations
  • Waste Reduction
  • Community Events
  • Table Layout
  • Staffing and Sales Reporting
  • Email
  • Catering Services
  • P&L Responsibility
  • Strategic Goals
  • Profit and Loss Reporting
  • POS Terminal Operation
  • Production Preparation
  • Counting Money
  • Service Delivery Management
  • Menu Pricing and Writing
  • Strategic Forecasting
  • Manage Promotions
  • Investigating Complaints
  • Suggestive Selling
  • Maintain Food Safety
  • Teamwork and Collaboration
  • Schedule Crew Members
  • Station Preparation
  • Dining Reservations
  • Facilities Planning
  • Front of House Management
  • Managing Reservations and Large Parties
  • Disciplinary Action

Additional Information

  • UAE Driving license
  • private car

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Manger Department

Grand Albatross Hotels
01.2015 - 01.2018

Head Waiter

Ibrotel Hotels (Makadi)
01.2006 - 01.2008

Restaurant Manager

Americana foods (Pizza Hut)

Restaurant Manager -

Americana foods (Pizza Hut)

5 years -

Tourism and Hotels deplom

Manger Department -

Grand Albatross Hotels

Director of concert hall and conferences -

Semiramis hotels

Head Waiter -

Ibrotel Hotels (Makadi)

Director of concert hall and conferences

Semiramis hotels
02.80 - 01.2011
MOHAMED ELSAYED EBRAHIMRestaurant Manager & banquet coordinator event