MOHAMED EL SAYED KONSOW
Head of General Services
Ras al-Khaimah
Summary
Results-driven professional with over 10 years of experience in general services within the metal and construction industries. Proven track record in optimizing operational efficiency and enhancing customer satisfaction. Seeking the position of Head of Administration and HR to lead a dynamic team, streamline processes, and drive strategic initiatives. Skilled in strategic planning, team development, and managing recruitment processes for blue-collar workers. Committed to leveraging data-driven decision-making to achieve operational excellence and foster a collaborative work environment. With a strong focus on organization and dependability, successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
2025
2025
years of post-secondary education
Work History
Head of General Services
Arabian International Company
01.2017 - Current
- Company Overview: General Services Division - UAE
- Human Resource Management
- Identifying Recruitment Needs: Analyzing recruitment needs in collaboration with various departments and preparing recruitment plans
- Preparing and Posting Job Advertisements: Drafting and posting job advertisements across different recruitment channels and following up on responses
- Screening and Evaluating Resumes: Screening resumes and conducting initial interviews to assess skills and experience
- Conducting Interviews and Assessments: Organizing and conducting personal interviews in collaboration with department managers and using appropriate assessment tools
- Coordinating with Different Departments: Maintaining continuous communication with departments and providing regular reports on the progress of recruitment processes
- Managing Recruitment Processes: Overseeing recruitment procedures from the initial request to contract signing and onboarding of new employees
- Managing Contracts and Documentation: Preparing contracts, ensuring all required documents are completed, and monitoring contract expiration and renewals
- Facilities Management: Planning and directing all the facilities of general services such as catering service and accommodation, HVAC System, reception, security, CCTV cameras, cleaning, waste disposal, parking, sewage treatment plant and irrigation systems
- Overseeing the development and implementation of facility management policies and procedures to ensure efficient operation of all physical assets.
- Reduced facility maintenance costs by 10% over two years by implementing effective preventive maintenance strategies and negotiating with suppliers.
- Ensuring all facilities comply with health, safety, and environmental regulations
- Leading, recruiting, and training the facilities management team to achieve departmental objectives effectively
- Conducting regular inspections and audits to assess the need for repairs or renovations
- Managing the budgets, including the approval of maintenance expenses, furthermore selection of the contractors, negotiations with vendors.
- Developed a strategic plan to enhance facility efficiency over a 5-year period, including upgrading outdated systems and adopting new technologies to improve performance.
- Overseeing the management of facility-related emergencies.
- Developed new policies and procedures for facility management to ensure compliance with environmental and health regulations, reducing risks by 5%.
- Services Management: Planning and directing all the services such as guest service, transportation, hotel booking, travel ticketing and all administration work
- Overseeing and guiding all activities of the service team, including hiring, training, and performance management
- Coordinating the creation of service level agreements and ensuring the team follows best practices to maintain these agreements to meet the company strategies
- Building and maintaining solid customer relationships, understanding their needs, and providing personalized service solutions
- Leading and managing the service department to ensure efficient service delivery and high customer satisfaction.
- Monitoring department issues and client complaints to create methods to lessen recurring issues
- Managing the financial aspects of the service-oriented business, including budgeting and cost control
- Coordinating driver schedules to optimize resources and ensure adherence to transport regulations.
- Increased transportation management efficiency by 5% through improved driver scheduling and optimized resource utilization.
- Worked on developing a strategy to improve customer service over 2 years by implementing new technological systems to track complaints and improve response times, increasing customer satisfaction by 20%.
- Support Services: Overseeing and implementation of hiring the rent of manpower, heavy Equipment on time to meet the company project management strategic
- Managing the financial aspects of the construction sites, including budgeting, cost control, petty cash and procurement
- Managing and implementing cost effectively for mobilization and demobilization for site works
- Fleet Maintenance: Overseeing all the vehicles, heavy equipment, and related assets, including their operations, conditions, compliance with policies, and overall performance
- Overseeing the development and implementation of the fleet maintenance management policies and procedures by monthly, yearly preventive plan to meet the company strategic
- Implementing cost effective maintenance strategies to ensure vehicles always run safely and efficiently
- Managing the lifecycle of each company owned vehicle, heavy equipment from procurement to retirement
- Developing and implementing safety procedures to minimize accidents
- Analyzing data to understand fleet performance and efficiency
- Ensuring compliance with government regulations and company policies
- Developed a strategy to modernize the company's fleet over a 3-year period, including replacing old vehicles with more fuel-efficient ones, resulting in an annual 8% reduction in operating costs..
Senior Accountant
Arabian International Company
01.2014 - 01.2017
- Company Overview: Construction Division - KSA
- Responsible for the processing, reviewing, tracking and general ledger posting of construction for multiple projects
- Projects profitability and cost analysis
- Ensures that all transactions are properly posted in order that the month-end processing is done on time
- Prepares cost allocations for Support Services
- Prepare deposits and weekly cash flow forecasts
- Assists the Financial Controller and the Finance Manager with the development of Finance and Accounting policies and procedures
- Prepare account analysis sheet, sales backlog, monthly and accumulated sales reports to keep track of accounting for audit and for comparison between sales budget against actual
- Initiates and recommends payment to the Treasury section for all suppliers' invoice due for payment to ensure that payment to supplier is based on agreed credit terms
- Improved the accuracy of financial reports by 20% through the implementation of new accounting systems and more effective data analysis
Senior Assistant - Logistics & Support Services
HPH Group
01.2007 - 01.2014
- Company Overview: Alexandria International Container Terminals - Alex
- Planning and directing all the logistic operation services for the terminal such as vessel, yard, custom and gate operations
- Responsible for the processing of loading and discharging for vessel plans
- Supervise and manage the operation of the yard and customs inspection plan
- Develop and implement safety procedures to minimize accidents and ensure the well-being of drivers and customers
- Successfully complete assigned tasks and achieving set goals with my teams with 100% efficiency and effectiveness for four consecutive years, maintaining an error rate of only 5%.
Cost Accountant - Food and Beverage
Marriott Hotel
01.2006 - 01.2007
- Cost Controller
- Calculated labor and overhead rates, annually updating costs.
- Conducted product inventories for clients' products and translated findings into detailed financial reports.
- Collected and reported monthly expense variances and explanations.
- Tracked funds, prepared deposits and reconciled accounts.
Education
DBA - Business Administration
The Arab Academy For Management
EGYPT 2024.01 - Current
MBA - Business Administration
The Arab Academy For Management
EGYPT 01.2022 - 2024.01
BBA - Accounting
Ain Shams University
EGYPT 04.2001 - 2005.01
Skills
- Effective Leadership
- Staff Coordination
- Strategic Issue Resolution
- Clear Verbal Communication
- Effective Leadership
- Virtual Meeting Proficiency
- Versatile Team Player
- ERP Software Integration
- Expertise in Microsoft Office Suite
- Effective Organizational Skills
- Effective Verbal Communication
Military Status
Exempted
Personal Information
- Date of Birth: 05/15/84
- Marital Status: Married
Professional Development
- Pursuing Doctor of Business Administration (DBA)
- MBA in Business Administration
- Proficient in ERP Accounting Systems
- Completed CMA Workshop
- Attended PMP Workshop
- Enhanced language and computer skills
- Developed presentation and project development skills
- Acquired foundational business skills in marketing, accounting, business correspondence, and report writing
Timeline
MBA - Business Administration
The Arab Academy For Management
01.2022 - 2024.01
Head of General Services
Arabian International Company
01.2017 - Current
Senior Accountant
Arabian International Company
01.2014 - 01.2017
Senior Assistant - Logistics & Support Services
HPH Group
01.2007 - 01.2014
Cost Accountant - Food and Beverage
Marriott Hotel
01.2006 - 01.2007
BBA - Accounting
Ain Shams University
04.2001 - 2005.01
DBA - Business Administration
The Arab Academy For Management
2024.01 - Current
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