Mohamed Elsharkawy

• Provided comprehensive product knowledge to facilitate informed customer decisions.
• Regularly exceeded sales targets through diligent follow-ups and consistent perseverance.
• Utilised persuasive communication skills for successful deal closures.
• Recognised client needs through active listening, provided tailored solutions accordingly.
• Enhanced customer loyalty with exceptional customer Service.
• Maintain clients relationship to ensure satisfaction and repeat business.
• Cultivated strong relationships with customers to increase retention rate.
• Managed customer feedback, using objection-handling skills to resolve issues.
• Reached out to prospective customers and warm leads to establish friendly, professional relationships.

• Handled vendor disputes professionally; preserved good business relations.
• Streamlined inventory control with regular stock checks and updates.
• Analysed market trends to anticipate product demand.
• To reduce expenses, negotiated bulk purchase deals with suppliers.
• Developed purchasing strategies to meet company objectives and goals effectively.

• Overachieving budgeted Volume and Gross Margin targets.
• Purchase vehicles at the right price.
• Responsible for Government and VIP customers.
• Top Achiever of direct purchases for 2018 and 2019.

• Boosted efficiency by implementing new purchasing procedures.
• Able to explain depreciation and the difference between expectations and the real market value.
• Understand and follow work rules and procedures given by the country manager.
• Achieving and exceeding the monthly target.
• Supervising and monitoring the junior buyers.
• Deal & negotiate with the customers in a professional manner.
• Give full support and help to the team and close their deals if needed.
• Handle VIP customers.
• Maintains a professional appearance.

• Improved customer satisfaction by implementing new communication strategies.
• Managed a team of contact centre agents for increased productivity.
• Ensured seamless operation with regular checks and system maintenance.
• Motivated staff to achieve high levels of customer service.
• Carried out routine performance reviews, leading to improved employee efficiency.
• Streamlined processes for quicker response times.
• Coordinated staff training programmes to enhance product knowledge and communication skills.