Mohamed Elshesheny
Dubai ,United Arab Emirates
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate.
Customer-focused professional with background in delivering high-quality service in fast-paced environments. Known for resolving customer issues promptly and enhancing satisfaction by leveraging strong communication and problem-solving skills. Excels in building rapport with clients and supporting team goals.
Thorough customer service professional with multitasking and time management abilities to handle demands of busy contact centre environment. Confident in independently resolving customer problems.
Overview
5
5
years of professional experience
Work history
Customer service executive
Exinity works -Dwtca
Dubai , United Arab Emirates
2022.05 - 2025.07
Respond to client inquiries via phone, email, and live chat in a timely and professional manner.
Assist clients with account setup, verification, deposits, withdrawals, and platform navigation.
Provide accurate information about forex products, services, spreads, leverage, trading conditions, etc.
Maintain detailed records of client interactions and follow up on unresolved issues.
Educate clients on available tools, market updates, and trading strategies (as appropriate and non-advisory).
Handle complaints with empathy and efficiency, aiming for high customer satisfaction.
Collaborate with the sales and compliance teams to ensure seamless client onboarding and support.
Stay up to date on forex market developments, platform updates, and company products.
Assist clients with account opening, verification, deposits/withdrawals, and trading platform navigation (e.g., MT4, MT5, cTrader).
Educate clients on forex products, trading conditions, and company policies.
Collaborate with Sales, Compliance, and Technical teams to provide complete client support.
Knowledge of forex trading platforms (e.g., MetaTrader 4/5) is a strong advantage.
Customer service representative
Etisalat uae
Cairo, Egypt
2020.07 - 2022.05
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Processed inbound customer calls, providing information on service or product upgrades
Education
Bachelor of Science - Mathematics Education
Menofia university
Colleague of Science 04.2018
Skills
- Multitasking under pressure
- Complaint handling
- Market knowledge
- Problem solving
- Time management
- Patience under pressure
- Microsoft Excel database management
- Forex product education
- Microsoft Word
- Listening to customers' needs
- Active listening
- Empathetic communication
Languages
Arabic
Native
English
Advanced
C1
Timeline
Customer service executive
Exinity works -Dwtca
2022.05 - 2025.07
Customer service representative
Etisalat uae
2020.07 - 2022.05
Bachelor of Science - Mathematics Education
Menofia university