Mohamed Elshimi

Drive improvement in guest satisfaction goals by creating memorable experiences and personalized service.

• Addressed guest complaints promptly and implemented corrective actions.
• Improved marketing to attract new customers and promote business.
• Led training, development, and performance evaluations for team members.
• Onboarded new employees with training and new hire documentation.
• Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgroundsAssist and prepare monthly and daily reports (ISRA reports -Tourism Dirham reports- Statistics DTCM reports-) and circulated to RDM
• Contributing to with team to reach our goal for monthly enrollment.
• Managing and supporting the team to reach our monthly goal on TSA program for upselling to grow 91.88% versus last year with REV PAR 6.3% as being a key driver
• Handling, responding, and acting on guest complaints and problems efficiently and professionally ensuring complaints are logged into the system, and following up with the guests for their satisfaction
• Meet elite and VIP guest check upon arrival and ensure a smooth stay with their preferences and expectations
• Provide information to guests about hotel services and promotions
• Manages and motivates the welcome team to provide a high standard of luxury service for the guests
• Supports all hotel departments in dealing with difficult guest situations
• Coordinates any “downtime/ a fire alarm” procedures according to the hotel's contingency plan with the loss prevention team and HODs.

• Enhanced team performance by developing and implementing effective coaching strategies.
• Taught players how to run specific game plays in order to build cohesive, structured team.
• Boosted player confidence through personalized training sessions and continuous feedback.
• Monitored team practices to establish high level of performance.
• Provide information to guests about hotel services and promotions.
• Greet and welcoming all arriving and departing guest with great energy and in a friendly manner.
• Preparing Front Desk and guest relation department monthly payroll on Oasys and submit to HR

• Promote Starwood Preferred Guest Program and elite members and provide recognition
• Provide information to guests about hotel services and offers
• Essential duties and responsibilities
• Process all guest check-ins, check-outs /late check-out requests
• Room assignments, and room change as per guest preference.