Mohamed Essam
Customer service specailist
Dubai,UAE
Summary
Detail-oriented professional with expertise in lease administration, property listing development, and tenancy agreement negotiation. Proficient in CRM software, Excel, and Word, with a strong track record of leading teams and enhancing customer education and onboarding processes. Adept at streamlining operations to achieve business objectives while fostering positive tenant relationships.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Real estate agent
Key One
Dubai, The United Arab Emirates
12.2023 - Current
- Managed residential sales and rentals in Meydan area, achieving significant market presence.
- Secured seven sales in Azizi Riviera and one in Dubai Marina.
- Closed multiple rental deals in Azizi Riviera.
- Delivered comprehensive market analysis to guide clients on property valuation and pricing strategies.
- Achieved certification as a Real Estate agent after successfully passing RERA exam.
Timeshare exiting Telesales
R. Phants & Associates
, USA
03.2023 - 11.2023
- Delegated cases to specialists, enhancing timeshare owner termination processes.
- Provided complimentary assessments of legal options for cancelling timeshares.
- Advanced to advocate position, independently closing multiple deals.
Telesales specialist
Coldio
, USA
05.2022 - 02.2023
- Leveraged persuasive communication skills to secure property sales from homeowners.
- Evaluated property listings for realtor affiliation and assessed overall condition.
- Maintained comprehensive product knowledge to provide informed customer advice.
Sales representative
AT&T
, USA
06.2021 - 01.2022
- Utilized up-to-date knowledge to address and solve billing questions related to mobile phone services.
- Designed personalized approaches for selling phone lines and smartphones to various customers.
- Resolved fundamental technical concerns presented by customers.
Customer service representative
Optimum
, USA
08.2019 - 09.2020
- Resolved technical issues with landline, internet, and TV services.
- Addressed customer service concerns either by providing guidance or escalating the issue to advanced support.
- Responded to incoming technical service calls and emails promptly.
Education
Bachelor of Science - Chemistry
Alexandria University
Alexandria / Egypt 09.2018 - 06.2023
Skills
- Excel and Word
- CRM software proficiency
- Lease administration
- Property listing development
- Tenancy agreement negotiation
- Team Leadership
- Customer education and onboarding
Languages
English
Proficient (C2)
Arabic
Proficient (C2)
Certification
- IELTS certificate
- RERA certificate
Affiliations
- Chess
- Billiards
Timeline
Real estate agent
Key One
12.2023 - Current
Timeshare exiting Telesales
R. Phants & Associates
03.2023 - 11.2023
Telesales specialist
Coldio
05.2022 - 02.2023
Sales representative
AT&T
06.2021 - 01.2022
Customer service representative
Optimum
08.2019 - 09.2020
Bachelor of Science - Chemistry
Alexandria University
09.2018 - 06.2023
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