Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Mohamed Ezzelarab

IT Assistant Manager
Dubai,Dubai

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Assistant Manager

IT
Dubai, Dubai
03.2021 - Current
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Supported implementation of warehouse management system software applications to enable centralized management of tasks.
  • Oversaw development and implementation of improvements to support and network operations.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Supervisor

IT
Dubai, Dubai
01.2019 - 02.2021
  • Guided organizational technology strategy and roadmaps.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Conducted company-wide technology instruction, onboarding and education.
  • Installed and managed audiovisual equipment.
  • Oversaw IT department operations and training.
  • Maintained camera and physical security systems.
  • Wrote policy, procedure and manuals governing internal IT use.
  • Supported phone, photocopier, fax machine and other physical equipment.
  • Made recommendations regarding information technology infrastructure overhauls.
  • Standardized job tasks and trained junior team members on industry best practices and standards.

Administration Officer

Officer
Abu Dhabi, Abu Dhabi
01.2018 - 12.2018
  • Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
  • Implemented improved processes for data extraction with less errors and faster processing.
  • Managed team petty cash, purchase orders and account transactions.

Education

Bachelor of Arts -

Social Work
Cairo
05.2006 - 07.2010

Skills

    Data Management

MS Office

Computer Skills

Dependable and Responsible

Critical Thinking

Project lifecycle management

Recruiting and interviewing

Training

Software

CCNA L1

Timeline

Assistant Manager

IT
03.2021 - Current

Supervisor

IT
01.2019 - 02.2021

Administration Officer

Officer
01.2018 - 12.2018

Bachelor of Arts -

Social Work
05.2006 - 07.2010
Mohamed EzzelarabIT Assistant Manager