Mohamed Fahim
Abu Dhabi,uae
Summary
Professional Sales Executive with 5 years of experience attending to needs of customers and converting prospects to increase sales. Accomplished in emphasising service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximise sales opportunities.
Overview
6
6
years of professional experience
Work History
Sales Executive (B2B Retail )
Al Nahda Al Masria Foodstuff ( FMCG)
Abu Dhabi, UAE
01.2025 - 04.2025
- Identify and pursue new business opportunities by researching and reaching out to potential clients
- Develop and maintain strong relationships with existing clients, delivering exceptional customer service to ensure repeat business and referrals
- Meet and exceed sales targets through effective sales strategies and techniques
- Understand clients' needs and tailor proposals and presentations accordingly
- Negotiate contracts and pricing to achieve mutually beneficial agreements
- Stay current with industry trends, competitor activity, and market conditions to inform strategic sales and marketing decisions
- Collaborate with internal teams (marketing, product, operations) to ensure smooth implementation of sales strategies
- Maintain accurate records of all sales activities, including client interactions and signed contracts
- Attend industry events and conferences to network and uncover new business opportunities
- Increased sales by 10% using AIDA principle
Online sales representative (B2C Rtail)
Al Nahda Al Masria supermarket (FMCG)
Abu Dhabi, UAE
03.2022 - 12.2024
- Ensure online store is always up-to-date with accurate product information and pricing
- Identify and engage potential customers through various online platforms
- Develop and maintain knowledge base of evolving products and services
- Developed comprehensive sales reports showcasing annual growth trends based on real-time data analysis
- Managed over 70 customer calls daily, providing price information, handling financial transactions, and offering personalized guidance on product selection and delivery timelines, resulting in 10% increase in sales
- Produced weekly summaries of customer interactions total over 300 calls, identifying key areas for improvement and implementing changes that directly contributed to measurable increases in conversion rates among leads
- Provided exceptional customer service to ensure repeat business.
- Boosted online sales by implementing effective marketing strategies.
- Handled customer complaints swiftly, restoring client trust and satisfaction.
- Advertised merchandise on Facebook, Instagram and Google to grow customer reach.
Retail sales executive(B2C)
Al Nahda Al Masria supermarket (FMCG)
Abu Dhabi, UAE
04.2021 - 02.2022
- Coordinated sales promotions with effective advertising strategies and visual merchandising techniques.
- Addressed issues raised by employees effectively leading to reduced turnover rate.
- Ensured adherence to company guidelines amongst staff, promoting uniformity in operations across branches.
- Managed inventory for maintaining optimal stock levels at all times.
- Oversaw daily retail operations, ensuring smooth business proceedings.
- Handled cash transactions accurately ensuring minimal discrepancies in till counts at end of day.
- Motivated sales personnel towards achieving personal targets and contributing to store profits.
- Delegated tasks to team members, ensuring timely completion of duties.
- Resolved customer queries efficiently, enhancing overall shopping experience.
- Trained new staff members for improved productivity and efficiency in operations.
- Assisted customers with purchases resulting in higher customer retention rates.
Accountant
Al Nahda Al Masria Foodstuff (FMCG)
Abu Dhabi, UAE
03.2019 - 03.2021
- Reduced discrepancies in financial data by conducting thorough analysis.
- Compiled annual fiscal reports, contributed towards transparency in financial dealings.
- Prepared monthly financial reports to facilitate strategic decision making.
- Managed cash flow effectively to ensure smooth business operations.
- Enhanced efficiency of accounting procedures with implementation of new software tools.
- Coordinated with external auditors during annual audits for seamless cooperation.
- Handled payroll duties, guaranteed timely disbursement of wages to employees.
Education
Bachelor of Commerce - Accounting
Damnhour university
Egypt 07.2015
Skills
- B2B & B2C Sales
- Deal Closing
- Online Sales & E-commerce Operations
- Customer Relationship Management (CRM)
- FMCG Product Promotion & Merchandising
- Sales Reporting & Performance Analysis
- Cold Calling
- Digital Communication
- Client Support
- Microsoft Office
- Video Editing
- Content Creation
- Social Media Advertising
Personal Information
Owns a personal car and holds a valid UAE driving license
Personal Information
- Nationality: Egyptian
- Date of birth: 01/01/1992
Languages
Arabic
Native
English
Advanced
C1
Timeline
Sales Executive (B2B Retail )
Al Nahda Al Masria Foodstuff ( FMCG)
01.2025 - 04.2025
Online sales representative (B2C Rtail)
Al Nahda Al Masria supermarket (FMCG)
03.2022 - 12.2024
Retail sales executive(B2C)
Al Nahda Al Masria supermarket (FMCG)
04.2021 - 02.2022
Accountant
Al Nahda Al Masria Foodstuff (FMCG)
03.2019 - 03.2021
Bachelor of Commerce - Accounting
Damnhour university
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