Mohamed Faizal
Business Analyst
Dubai
Summary
Seasoned Business Analyst with 13 years of success in the automotive industry, specializing in business and systems requirements, process mapping, gap analysis, BRD preparation, system migration, user acceptance testing, and end-user training. Proven track record of leveraging past experiences to drive informed decision-making and deliver impactful solutions. Expert in aligning business needs with technology to optimize processes and achieve strategic objectives.
Overview
18
18
years of professional experience
Work History
Business Analyst - Senior Executive
Al Ghurair Motors, Ag Cars
Dubai
2022.06 - Current
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Coordinated testing efforts for proposed changes to ensure smooth integration into existing systems without compromising functionality or stability.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Promoted a culture of continuous improvement through regular process evaluations and employee training sessions.
- Coordinated with stakeholders to align data migration scheduling to minimize business process disruptions.
- Provided ongoing support to team members during transition periods following process updates, minimizing disruption and maintaining productivity levels.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Enhanced data accuracy by implementing rigorous data validation techniques, leading to more reliable business insights.
- Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
- Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
- Created dashboards to monitor and track key performance indicators.
- Generated ad-hoc reports to evaluate specific business requirements.
- Analyzed data and findings to prepare reports detailing financial information.
Business Process Analyst
Anaamalais Toyota
Trichy
2020.03 - 2022.02
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed comprehensive documentation of current processes, enabling easier analysis for future enhancements.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Strengthened regulatory compliance by updating internal processes in line with new industry standards and legislation.
- Facilitated training sessions for employees on newly implemented processes, ensuring seamless adoption across the organization.
- Generated ad-hoc reports to evaluate specific business requirements.
- Analyzed data to identify root causes of problems and recommended corrective actions.
- Created process flow diagram using Microsoft Visio and provide the link with each business process to support end users
Business Analyst
Alfuttaim Auto Centers - Fast Fit / Accessories
Dubai
2016.02 - 2019.12
- Business Process: Understand and obtain the business requirement form SME's and stakeholders by conducting the requirement gathering session
- Examine and Evaluate process, recommending controls to ensure the proper process, system in place to run the business effectively
- Study, Analyze and implement the industry best practices for the business
- Recommend the process improvement/automation to increase the efficiency / cost saving
- Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
- System: Adaptation to business requirement to ensure better efficiency of operation
- Provide 1st level IT supports to the users
- Actively involved in System change process, attending UAT and ensure systems has been developed based on the business requirement
- Work closely with technical team to build technical process and review the technical specification document and align the same to map business requirements
- Involve in migration activity and Verify the data extracted from the current system to ensure all the data are extracted correctly before it move in to the new System
- Compliance: Prepare SOP and training materials in liaise with change management team and arrange the training for the end user
- Prepare the process flow diagram using Microsoft Visio and provide the link with each business process to support end users
- Work with Authorization team to ensure the roles and position created in the system and map with right users as per the business process
- To ensure the team is following the SOP by conducting actual evaluation as to implementation of business processes and policies to support business in achieving desired performance as to compliance of policies and procedures, sales target, budget and net profit
- Reports: Prepare accurate reports as basis for business decision by top management which is required as on when
- Prepare the list of change request in the system and obtain the approval from business if required
- Assist Business Head in creating the annual budgets and create channel wise Report to monitor the sales performance.
Analyst
Alfuttaim Auto Centers - Fast Fit / Accessories
Dubai
2014.10 - 2016.01
- Responsible for Syncron System Implementation (Auto-Stock Replenishment)
- Responsible for Developing & building an in-house call center
- Responsible for Developing the Process & System for the new business scenarios
- Managing the HO back-office people to ensure users are providing the good support to the locations
- Responsible for implement the Audit program in the locations to ensure locations are following the SOP (Standard Operating procedure)
- Responsible for creating the commercial pack (Management Report)
- Process Improvement - To Implement the solution for 24 Hrs. completion Plan (Documentation, banking from locations to HO)
- Responsible for implemented System issues and to ensure IT should resolve the issue as per SLA
- Responsible for creating presentation for the quarterly employee conference
- Involved in the Blue Print stage to provide the business requirements
- Prepare and provide the data which is required for base line configuration
- Preparing Standard Operating procedure (SOP) document with process flow diagram
- Requirement analysis: Worked closely with technical team to build technical process and align the same to map business requirements
- Gap Analysis: Involved in the Z Report identify exercise to analyze the difference between SAP standard Report and Z Report
- Functional Specification - Reviewing FS document to ensure it is drafted with the complete business requirement and process
- Worked closely with Authorization team to build the SAP business roles and map the transaction codes to the roles in line with IS-Audit recommendation
- To ensure the system development based on the blue print and business requirement
- Carry out the complete System testing to ensure it is in line with business process
- To Ensure all the System issues are recorded in the system by creating the defects in the Solution Manager(SOLMAN)
- Assisting Power User's to deliver the end user training and testing
- Analyze and escalate the critical issues in the BPO meetings
- Data Migration - Verifying the data extracted from the current system to ensure all the data are extracted correctly before it move in to the new System.
Commercial Executive
Alfuttaim Auto Centers - Fast Fit / Tyre Express
Dubai
2011.06 - 2014.09
- Responsible for SAP Implementation in all the Tyre Express outlets through all over UAE
- Providing SAP system support to Tyre express locations through Remote Assistance
- Providing SAP system & Navigation training to TEX locations
- Responsible for IT procurement, support & new SAP ID creations (through CR & SR)
- Responsible for creating RFC and coordinate with IT to ensure system configuration in line with business requirements
- Responsible for SAP authorizations review to ensure the staff's authorization in line with IS Audit recommendation
- Responsible for uploading and downloading data in Casio machine (for non-SAP loc) through Remote desktop connection
- Coordinating with external vendor for Casio machine cashier id creations & technical support
- Responsible for updating and maintaining the FASTFIT / Tyre Express pricing master data
- Responsible for creating and maintaining Article Master data
- Preparation of Artworks & posters for marketing promotions
- Preparation of presentation for Management meetings and conference.
Marketing Assistant
Alfuttaim Auto Centers - Fast Fit / Tyre Express
Dubai
2008.05 - 2011.05
- Support Tyre Express location to prepare SAP invoice & delivery notes
- Creation of Sales order, Purchase orders in SAP
- Generate SAP report for pending invoicing, delivery & PGI
- Prepare and validates MIS reports
- Monitor Tyre Express location for Below cost & discount level
- Coordinate with finance dept for inventory counting & posting in SAP.
Flash Programmer (Action script 2.0)
White House Business Solutions. (Software Company)
2006.08 - 2008.01
- Worked for E-learning program with Malaysian Government Educational dept
- It is a web based application (teaching tool) for school students.
Education
Master of Science - Information Technology
Madras University
Chennai, TN, India 2001.04 -
Bachelor of Science - Information Technology
Bharathidasan University
Trichy, TN, India 2001.04 -
Skills
Requirements Gathering
Business process Mapping & Optimization
Data analysis & Gap Analysis
Test case scenarios & User Acceptance Testing
ERP & Automotive System Knowledge -SAP, MS Dynamics & Annata
P2P System Knowledge - SAP, Ariba & Synchron
Data migration expertise
Training documentation
Change Management Knowledge
End User System Training & Support
Reports and Dashboards
Teamwork and Collaboration
Problem-Solving
Effective Communication
Projects
FD Automotive - Annata
Future dynamics - Microsoft Dynamics
VAT Implementation - SAP
Smart Spend Project – SAP / Ariba Procure to Pay Solution implementation
Fast-Forward Project – SAP IS-Auto Implementation
Tyre Express Project – SAP IS-Retail Implementation
E-Learning Implementation
Careerachievements
- Annata System Implementation, training & hyper care support to the locations
- Microsoft Dynamics Implementation, training & hyper care support to the location
- VAT implementation, training & hyper care support to the locations
- ARIBA implementation, training & hyper care support to the locations
- IS-Auto SAP Implementation, Training & Hyper care support to the locations.
- IS-Retail 4.7 SAP Implementation & Training at Tyre Express locations.
- Prepared SAP subject training hand book for easy reference.
- Participated in management team process to develop standard operating procedures.
- E-learning project were Developed and implemented successfully at Malaysian school.
Personal Details
Date of Birth : 30th September 1983
Marital Status : Married
Nationality : Indian
Languages Known : English, Tamil and Hindi
Passport Number : P 6261167
Currently Residing in : Dubai
Availability : 1 Month Notice period
Having valid U.A.E driving License
Timeline
Business Analyst - Senior Executive
Al Ghurair Motors, Ag Cars
2022.06 - Current
Business Process Analyst
Anaamalais Toyota
2020.03 - 2022.02
Business Analyst
Alfuttaim Auto Centers - Fast Fit / Accessories
2016.02 - 2019.12
Analyst
Alfuttaim Auto Centers - Fast Fit / Accessories
2014.10 - 2016.01
Commercial Executive
Alfuttaim Auto Centers - Fast Fit / Tyre Express
2011.06 - 2014.09
Marketing Assistant
Alfuttaim Auto Centers - Fast Fit / Tyre Express
2008.05 - 2011.05
Flash Programmer (Action script 2.0)
White House Business Solutions. (Software Company)
2006.08 - 2008.01
Master of Science - Information Technology
Madras University
2001.04 -
Bachelor of Science - Information Technology
Bharathidasan University
2001.04 -
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