Hi, I’m
MOHAMED FAIZULLA
Sales And Marketing
ajman
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
years of professional experience
Work History
Home Interior Designs E-commerce Pvt. Ltd.
Presales Associate
2023.01 - 2023.08 (7 months)
Job overview
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
BODY & SOUL HEALTH CLUB LLC
Unit Sales Supervisor
2018.04 - 2019.07 (1 year & 3 months)
Job overview
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Effectively coached team members to reach weekly and monthly sales goals.
- Promoted exceptional customer service by engaging clients on sales floor.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
ADISHAKTI CARS PVT LTD, TATA
Customer Sales Advisor
2018.04 - 2019.07 (1 year & 3 months)
Job overview
- Emphasized product specifications to meet customer needs.
- Responded to customer calls and emails to answer questions about products and services.
- Described product highlights and benefits to help guide purchasing decisions.
- Contacted potential customers to capitalize on sales opportunities.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
BODY & SOUL HEALTH CLUB AND SPA
Corporate Sales Supervisor
2012.09 - 2016.11 (4 years & 2 months)
Job overview
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
STRATEGIC OUTSOURCING PVT LTD
Telemarketing Sales Representative
2011.04 - 2012.07 (1 year & 3 months)
Job overview
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
EMIRATES PETROLEUM COMPANY
Customer Service Representative
2009.07 - 2011.11 (2 years & 4 months)
Job overview
- Handling the cash counter at C-store
- Night Shift Charge handling all sorts of complaints and queries and taking care of cleanliness.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Karnataka Open State University , India
Bachelor of Commerce: Correspondence from Commerce
03.2014
First PUC, Al-Ameen - Bangalore , India
High School Diploma
01.2005
Vidya Niketan - Matadahalli
10th Standard
06.2004
Skills
- MS Office
- Flexible and Adaptable
- Google Workspace
- Social Perceptiveness
- Organization and Time Management
- Teamwork and Collaboration
- Problem-Solving
- Friendly, Positive Attitude
- Quality Assurance
- Team Management
- Multitasking
- Data Management
- Call Management
- Data Collection
- Report Generation
- Information Security
- Appointment Scheduling
- Consultative Sales
- Product Knowledge
- Call Center Operations
- Retail Store Support
- Documentation
- Problem-Solving Abilities
- Strategic Sales Knowledge
- Service Upselling
Languages
English
Hindi
Kannada
Arabic
Timeline
Presales Associate
Home Interior Designs E-commerce Pvt. Ltd.
2023.01 - 2023.08 (7 months)
Unit Sales Supervisor
BODY & SOUL HEALTH CLUB LLC
2018.04 - 2019.07 (1 year & 3 months)
Customer Sales Advisor
ADISHAKTI CARS PVT LTD, TATA
2018.04 - 2019.07 (1 year & 3 months)
Corporate Sales Supervisor
BODY & SOUL HEALTH CLUB AND SPA
2012.09 - 2016.11 (4 years & 2 months)
Telemarketing Sales Representative
STRATEGIC OUTSOURCING PVT LTD
2011.04 - 2012.07 (1 year & 3 months)
Customer Service Representative
EMIRATES PETROLEUM COMPANY
2009.07 - 2011.11 (2 years & 4 months)
Karnataka Open State University
Bachelor of Commerce: Correspondence from Commerce
First PUC, Al-Ameen - Bangalore
High School Diploma
Vidya Niketan - Matadahalli
10th Standard
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