Mohamed Farag

With over 12 years of customer-oriented sales and travel coordination experience in the Middle East, I offer extensive knowledge and expertise in travel management. Efficiently coordinating both domestic and international travel, while effectively managing budgets and expenses, sets me apart. With a strong understanding of the travel and hospitality industry, I ensure seamless experiences for clients. Seeking a responsible position to apply skills and qualifications in contributing to organizational success.

• Date of Birth: 11/03/86
• Nationality: Egyptian
• Place of Birth: Qatar
• UAE Light Vehicle License

• Advanced Passenger Fares & ticketing Course (IATA), EGYPTAIR TRAINING CENTER, 223/2010, 324/2010, 05/01/10
• Customer care and quality assurance training, REGENCY GROUP, 10/01/12

• GDS. Amadeus, Galileo & NDC systems
• WBS portals reservations
• Travel operations & holidays packages
• Medical travel cases
• Corporate events coordination
• Visa assistance
• Microsoft office

• Arrange individuals and corporate travel itineraries of flights, accomodations, transportation, holidays, all other travel-related services and present the best deal in terms of requirements.
• Manage group bookings, VIP's, events and sponsorship related activities with attention to financial and time constraints, research vendors to find the best combination of quality and cost, act quickly to resolve problems and submit reports.
• Effectively consulted with corporate clients, devising travel plans to provide lower rates for business activities.
• Create detailed itineraries for all travel arrangements and ensure compliance with travel policies and procedures.
• Manage high numbers of daily sales leads and ensured maximum customer satisfaction.
• Provide excellent post sale and customer support by follow up and resolving travel-related issues such as flight cancellations, delays, changes or handling complaints and escalations.
• Implant office in charge at Qatar ministry of health for almost 2 years specialized in handling all medical cases of treatment abroad and coordinating travel inquiries from human resource department and employees of the ministry.
• Experience with travel booking software, regulations, visas, health requirements and payment systems.