MOHAMED FARAG
Dubai,United Arab Emirates
Summary
Experienced sales manager with background in sales forecasting, contract negotiation. Friendly, supportive and analytical . Proven success in managing robust sales pipelines with consistent sales conversion.
Overview
10
10
years of professional experience
Work History
Sales Account Manager
Etisalat by E&
, United Arab Emirates
03.2022 - Current
- Achieved customer satisfaction by managing and resolving account inquiries.
- Developed new business opportunities for increased revenue.
- Strengthened client relationships with regular follow-ups.
- Implemented sales strategies to maximise profit margins.
- Negotiated contracts, resulting in long-term partnerships.
- Collaborated with internal teams to ensure seamless service delivery.
- Identified potential clients through networking and prospecting techniques.
- Monitored competitor activities, enabling proactive strategy formulation.
- Maintained comprehensive customer database, ensuring efficient record-keeping.
- Generated new prospect leads through industry networking and strategic ambassador partnerships.
- Mastered industry-leading CRM system to manage account records with accuracy and precision.
- Drafted sales reports and analysed findings for management presentations.
- Arranged appointments with new and existing clients.
- Researched industry leaders and competitor behaviour to uncover and capitalise on new partnership opportunities.
- Expanded lead pipeline and account portfolio with commitment to quality service and innovative growth strategies.
- Negotiated contracts and explained terms of service to support deal closures.
Sales Team Leader
Aldeyaa Group (Etisalat UAE Channel Partner)
Cairo, Egypt
10.2017 - 02.2022
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Developed robust client relationships for improved business growth.
- Streamlined sales processes to enhance team productivity.
- Managed key accounts, resulting in consistent revenue generation.
- Conducted detailed market analysis to identify new opportunities.
- Supported front-line sales teams with well-coordinated administrative operations.
- Managed a team of 10-12 staff, driving performance with motivational strategies to exceed sales targets.
- Used multi-source data to determine sales and delivery terms for products and services.
- Maintained ownership of hunting sales pipeline, sourcing, and developing new business opportunities to drive sales.
- Implemented training programmes, improving team performance levels.
Telesales Executive
Al Deyaa Group (Etisalat UAE Channel Partner)
Cairo, Egypt
12.2016 - 10.2017
- Enhanced customer relationships by responding promptly and accurately to enquiries.
- Built rapport with customers for effective telesales promotion.
- Generated leads through cold calling, resulting in increased sales opportunities.
- Provided product information to prospective customers to encourage purchases.
- Worked towards achieving individual monthly targets consistently without compromising on quality of service provided.
Customer Service Team Leader
Vodafone Egypt
Cairo, Egypt
06.2015 - 11.2016
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Applied positive customer service approach to increase satisfaction levels.
Customer Service Representative
Vodafone Egypt
Cairo, Egypt
08.2014 - 06.2015
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Utilised multi-line telephone systems for efficient call handling.
- Facilitated positive customer experiences with attentive service.
- Managed high volume of inbound calls, ensuring swift response times.
- Increased client trust by providing accurate product information.
- Streamlined communication with customers to understand needs better.
Education
Bachelor - Management Information Systems
New Cairo Academy
Egypt /2013 - /2017
Skills
- Sales process design
- Time management proficiency
- Digital marketing understanding
- Product knowledge acquisition
- Revenue growth tracking
- Sales funnel management
- Direct sales experience
- Customer Service
- Customer relations
- Account management
- Lead generation
- Performance Management
- Complaint resolution
- New business development
- Outbound telesales
Languages
English
Fluent
Arabic
Proficient (C2)
Timeline
Sales Account Manager
Etisalat by E&
03.2022 - Current
Sales Team Leader
Aldeyaa Group (Etisalat UAE Channel Partner)
10.2017 - 02.2022
Telesales Executive
Al Deyaa Group (Etisalat UAE Channel Partner)
12.2016 - 10.2017
Customer Service Team Leader
Vodafone Egypt
06.2015 - 11.2016
Customer Service Representative
Vodafone Egypt
08.2014 - 06.2015
Bachelor - Management Information Systems
New Cairo Academy
/2013 - /2017
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