Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Mohamed Hassan

Community Management
Abu Dhabi
Mohamed Hassan

Summary

Seeking an enriching opportunity within a company that aligns with professional aspirations and personal values. Desire to be part of a team where meaningful contributions can be made, while learning and growing in a supportive environment. Eager to apply skills and expertise to make a tangible difference and further development and fulfillment.

Overview

9
years of professional experience
3
Languages

Work History

DAMAC - LOAMS

EXECUTIVE COMMUNITY MANAGEMENT
09.2022 - Current

Job overview

  • Manages OA Financials, including insurances and claims processing, ensuring fiscal responsibility and accuracy.
  • Plans, organizes, manages, conducts, or chairs OA Board Meetings for OA-related businesses.
  • Facilitates Annual General Assemblies for homeowners in compliance with Association Constitution, ensuring transparency and adherence to protocols.
  • Develops budgets for community service fees in collaboration with management or OA Board, presenting proposals for approval.
  • Conducts routine inspections and audits of community, proactively resolving issues to maintain high standards.
  • Evaluates performance of service providers and contractors, ensuring adherence to agreements, SLAs, KPI’s, and quality standards.
  • Organizes regular meetings with service providers to optimize site management and service delivery.
  • Implements effective communication strategies to keep homeowners informed and engaged, while also addressing customer complaints promptly.
  • Organizes community events to foster unity and wellbeing, securing sponsorships and promoting participation through strategic marketing.
  • Supervises team activities to ensure adherence to standards, providing clear instructions and fostering professional development opportunities

Provis Estate Management / Abu Dhabi

OWNERS’ ASSOCIATION OFFICER
01.2018 - 08.2022

Job overview

  • Facilitates OA Board Meetings, demonstrating leadership and organizational skills in managing OA-related business discussions and decisions.
  • Collaborates with the management team or OA Board to develop budgets for community service fees, presenting comprehensive proposals for approval.
  • Liaises with relevant government offices to obtain necessary approvals for community service fees, ensuring legal compliance and transparency.
  • conducts regular inspections and audits of the assigned community, driving proactive resolutions to uphold standards and enhance resident satisfaction
  • Implements timely and effective communication strategies to keep homeowners informed and engaged, while also addressing customer complaints promptly and professionally.
  • Manages community events aimed at promoting the spirit, wellbeing, and cohesiveness of the community, securing sponsorships and increasing participation through strategic marketing efforts.
  • Identifies and recommends professional development opportunities for the team, fostering growth and enhancing performance through targeted training and mentorship programs.
  • Delegates tasks with clarity and precision, empowering team members to contribute effectively towards organizational objectives.
  • Seeks out sponsorship opportunities and partnerships to support community events and initiatives, maximizing resources and impact.
  • Utilizes feedback from homeowners and residents to continuously improve service delivery and enhance overall satisfaction.
  • Collaborates with vendors and contractors to negotiate contracts and service agreements, ensuring favorable terms and quality service delivery.
  • Monitors and analyzes financial data to identify trends and opportunities for improving budgetary efficiency and resource allocation.
  • Implements quality control and assurance measures to uphold high standards of service delivery and resident satisfaction.
  • Conducts regular inspections and surveys to assess the quality of community amenities, services, and infrastructure.
  • Utilizes customer happiness surveys to gather feedback and insights on resident experiences and preferences.
  • Develops action plans based on survey findings to address identified issues and improve overall customer happiness.

Vibes Events & Promotions / Abu Dhabi

Customer Service Supervisor
10.2014 - 09.2017

Job overview

  • Implemented efficient ticketing systems to manage large crowds effectively, ensuring smooth and orderly access to events and amenities.
  • Developed and executed crowd management strategies to maintain safety and enhance the overall experience for attendees.
  • Monitored ticket sales and attendance data to anticipate crowd sizes and allocate resources accordingly.
  • Coordinated with security personnel and event staff to implement crowd control measures and address any emergent issues.
  • Provided guidance and support to team members involved in crowd management, ensuring adherence to established protocols and procedures.

Education

Abu Dhabi University
Abu Dhabi

Bachelor of Science from Environmental Health & Safety
04.2001

Al- Mutanabi Secondary Education
Abu Dhabi, United Arab Emirates

High School Diploma
04.2001

Skills

Adaptability

Community Management

Innovation

Communication

Sustainability

Adaptability

Interests

Work Out

Movies

Road Trips

Timeline

EXECUTIVE COMMUNITY MANAGEMENT

DAMAC - LOAMS
09.2022 - Current

OWNERS’ ASSOCIATION OFFICER

Provis Estate Management / Abu Dhabi
01.2018 - 08.2022

Customer Service Supervisor

Vibes Events & Promotions / Abu Dhabi
10.2014 - 09.2017

Abu Dhabi University

Bachelor of Science from Environmental Health & Safety
04.2001

Al- Mutanabi Secondary Education

High School Diploma
04.2001
Mohamed HassanCommunity Management