Work Out
Hi, I’m
Mohamed Hassan
Community Management
Abu Dhabi
Summary
Seeking an enriching opportunity within a company that aligns with professional aspirations and personal values. Desire to be part of a team where meaningful contributions can be made, while learning and growing in a supportive environment. Eager to apply skills and expertise to make a tangible difference and further development and fulfillment.
Overview
9
years of professional experience
3
Languages
Work History
DAMAC - LOAMS
EXECUTIVE COMMUNITY MANAGEMENT
09.2022 - Current
Job overview
- Manages OA Financials, including insurances and claims processing, ensuring fiscal responsibility and accuracy.
- Plans, organizes, manages, conducts, or chairs OA Board Meetings for OA-related businesses.
- Facilitates Annual General Assemblies for homeowners in compliance with Association Constitution, ensuring transparency and adherence to protocols.
- Develops budgets for community service fees in collaboration with management or OA Board, presenting proposals for approval.
- Conducts routine inspections and audits of community, proactively resolving issues to maintain high standards.
- Evaluates performance of service providers and contractors, ensuring adherence to agreements, SLAs, KPI’s, and quality standards.
- Organizes regular meetings with service providers to optimize site management and service delivery.
- Implements effective communication strategies to keep homeowners informed and engaged, while also addressing customer complaints promptly.
- Organizes community events to foster unity and wellbeing, securing sponsorships and promoting participation through strategic marketing.
- Supervises team activities to ensure adherence to standards, providing clear instructions and fostering professional development opportunities
Provis Estate Management / Abu Dhabi
OWNERS’ ASSOCIATION OFFICER
01.2018 - 08.2022
Job overview
- Facilitates OA Board Meetings, demonstrating leadership and organizational skills in managing OA-related business discussions and decisions.
- Collaborates with the management team or OA Board to develop budgets for community service fees, presenting comprehensive proposals for approval.
- Liaises with relevant government offices to obtain necessary approvals for community service fees, ensuring legal compliance and transparency.
- conducts regular inspections and audits of the assigned community, driving proactive resolutions to uphold standards and enhance resident satisfaction
- Implements timely and effective communication strategies to keep homeowners informed and engaged, while also addressing customer complaints promptly and professionally.
- Manages community events aimed at promoting the spirit, wellbeing, and cohesiveness of the community, securing sponsorships and increasing participation through strategic marketing efforts.
- Identifies and recommends professional development opportunities for the team, fostering growth and enhancing performance through targeted training and mentorship programs.
- Delegates tasks with clarity and precision, empowering team members to contribute effectively towards organizational objectives.
- Seeks out sponsorship opportunities and partnerships to support community events and initiatives, maximizing resources and impact.
- Utilizes feedback from homeowners and residents to continuously improve service delivery and enhance overall satisfaction.
- Collaborates with vendors and contractors to negotiate contracts and service agreements, ensuring favorable terms and quality service delivery.
- Monitors and analyzes financial data to identify trends and opportunities for improving budgetary efficiency and resource allocation.
- Implements quality control and assurance measures to uphold high standards of service delivery and resident satisfaction.
- Conducts regular inspections and surveys to assess the quality of community amenities, services, and infrastructure.
- Utilizes customer happiness surveys to gather feedback and insights on resident experiences and preferences.
- Develops action plans based on survey findings to address identified issues and improve overall customer happiness.
Vibes Events & Promotions / Abu Dhabi
Customer Service Supervisor
10.2014 - 09.2017
Job overview
- Implemented efficient ticketing systems to manage large crowds effectively, ensuring smooth and orderly access to events and amenities.
- Developed and executed crowd management strategies to maintain safety and enhance the overall experience for attendees.
- Monitored ticket sales and attendance data to anticipate crowd sizes and allocate resources accordingly.
- Coordinated with security personnel and event staff to implement crowd control measures and address any emergent issues.
- Provided guidance and support to team members involved in crowd management, ensuring adherence to established protocols and procedures.
Education
Abu Dhabi UniversityAbu Dhabi
Bachelor of Science from Environmental Health & Safety
04.2001
Al- Mutanabi Secondary EducationAbu Dhabi, United Arab Emirates
High School Diploma
04.2001
Skills
Adaptability
Community Management
Innovation
Communication
Sustainability
Adaptability
Interests
Movies
Road Trips
Timeline
EXECUTIVE COMMUNITY MANAGEMENT
DAMAC - LOAMS
09.2022 - Current
OWNERS’ ASSOCIATION OFFICER
Provis Estate Management / Abu Dhabi
01.2018 - 08.2022
Customer Service Supervisor
Vibes Events & Promotions / Abu Dhabi
10.2014 - 09.2017
Abu Dhabi University
Bachelor of Science from Environmental Health & Safety
04.2001
Al- Mutanabi Secondary Education
High School Diploma
04.2001