MOHAMED FATHY
Dubai
Summary
Driven hospitality professional with strong experience in Food & Beverage and Lounge Management. Passionate about guest experience, team development, and operational excellence. Seeking continued growth in international hospitality environments.
Overview
11
11
years of professional experience
Work History
Lounge Manager
1920 Lounge
11.2024 - Current
- Oversee daily lounge operations, ensuring seamless service standards and guest satisfaction.
- Lead, train, and motivate a multicultural service and bar team to achieve performance targets.
- Manage staff scheduling, attendance, and on-shift productivity.
- Maintain high standards of ambiance, service quality, hygiene, and safety compliance.
- Monitor stock levels, cost control, and supplier coordination.
- Handle guest feedback and resolve complaints professionally to enhance loyalty and brand reputation.
Assistant Restaurant Manager
Amazonico Dubai
03.2023 - 11.2025
- Ensure smooth daily restaurant operations in a high-volume, luxury dining environment.
- Lead scheduling, training, performance appraisals, and coaching of service teams.
- Interview, recruit, and onboard new team members.
- Monitor and analyze guest feedback and online reviews to continuously enhance service standards.
- Supervise reception and reservations teams, particularly during peak periods, ensuring consistent door policy and exceptional pre-dining experience.
- Support senior management in achieving people, product, and profit targets.
Food & Beverage Supervisor
Amazonico Dubai
01.2022 - 03.2023
- Supervised bar and lounge operations, ensuring high service and quality standards.
- Delivered outstanding guest service while maintaining strict stock control.
- Ensured compliance with cleanliness, hygiene, health, and safety standards.
- Trained and mentored new joiners and junior team members.
- Prepared and executed monthly training plans and daily briefings.
Food & Beverage Head Waiter
Amazonico Dubai
12.2020 - 12.2021
- Provided leadership and direction during service shifts.
- Managed time-off requests and handled last-minute staff shortages.
- Inspected equipment and coordinated maintenance or replacement needs.
- Resolved guest and employee issues efficiently to maintain service flow.
Food & Beverage Head Waiter
Mina Brasserie, Four Seasons DIFC
08.2018 - 12.2020
- Delivered personalized, high-end service in a luxury dining setting.
- Led by example while training and mentoring service staff.
- Ensured detailed knowledge of menus, beverages, and guest preferences.
Food & Beverage Head Waiter
Aura Restaurant, Four Seasons Hotel
05.2017 - 08.2018
- Led service teams and supported training initiatives.
- Maintained exceptional service standards and guest satisfaction.
Food & Beverage Waiter
La Gourmandise Restaurant, Four Seasons Hotel
05.2015 - 05.2017
- Delivered refined service experiences with strong attention to detail.
- Recognized as a designated trainer for new team members.
Education
Faculty of Law
Cairo University
Skills
- Restaurant & Lounge Operations
- Team Leadership & Training
- Guest Relations & Complaint Handling
- Staff Scheduling & Performance Management
- Stock Control & Cost Management
- Excellent Communication & Interpersonal Skills
- Ability to Perform Under Pressure
Timeline
Lounge Manager
1920 Lounge
11.2024 - Current
Assistant Restaurant Manager
Amazonico Dubai
03.2023 - 11.2025
Food & Beverage Supervisor
Amazonico Dubai
01.2022 - 03.2023
Food & Beverage Head Waiter
Amazonico Dubai
12.2020 - 12.2021
Food & Beverage Head Waiter
Mina Brasserie, Four Seasons DIFC
08.2018 - 12.2020
Food & Beverage Head Waiter
Aura Restaurant, Four Seasons Hotel
05.2017 - 08.2018
Food & Beverage Waiter
La Gourmandise Restaurant, Four Seasons Hotel
05.2015 - 05.2017
Faculty of Law
Cairo University