Mohamed Fathy Amer
Dubai,United Arab Emirates
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
23
23
years of professional experience
Work history
Cluster Support Services Manager
Arenco Real Estate and Golden Sands Hotels
Dubai, United Arab Emirates
10.2011 - 05.2025
- Managed operations of Recreation Department across multiple locations, overseeing 600 rooms and various residential buildings.
- Led team to deliver high-quality service while fostering motivation and professional growth.
- Drove team performance to exceed revenue targets by implementing innovative fitness programmes.
- Achieved annual budget goals while maintaining accountability for financial performance.
- Utilised customer feedback to drive continuous service enhancements and program improvements.
- Instilled brand values to uphold daily quality standards across all services.
- Collaborated with other hotel departments to ensure seamless operational synergy.
- Recruited, trained, and developed team members to enhance overall service delivery.
Health Club Supervisor Complex In-Charge
Four Points by Sheraton Sheikh Zayed Road and Down Town Hotels
Dubai, United Arab Emirates
05.2011 - 10.2011
- Supervised and trained hotel lifeguard staff to maintain safety standards.
- Enforced hotel policies and procedures, ensuring compliance among all staff.
- Developed and updated standard operating procedures for efficient operations.
- Implemented cleaning and maintenance checklists, ensuring adherence by relevant staff.
- Coordinated training schedules for lifeguards to enhance skills.
- Prepared duty rosters to optimise staffing efficiency.
- Monitored daily adherence to safety and cleanliness standards in all areas.
Branch Manager
Al Amal Import and Export
, China
06.2009 - 04.2011
- Established Al Amal Import and Export in China to facilitate international trade.
- Developed strategic partnerships with suppliers and clients to enhance market presence.
- Streamlined logistics processes to improve efficiency in import and export operations.
Health Club Supervisor In-Charge
Four Points by Sheraton Sheikh Zayed Road Hotel
Dubai, United Arab Emirates
01.2008 - 05.2009
- Improved team efficiency by implementing new scheduling practices.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Ensured smooth operations with regular maintenance checks.
- Delegated tasks appropriately, achieved balanced workload among team members.
Swimming Pool Supervisor
Iberotel Club Fanara & Residence
Sharm El Sheikh, Egypt
07.2007 - 01.2008
- Conducted CPR and First Aid training courses for enhanced safety measures.
- Led team meetings to foster better communication among staff members.
- Recruited qualified lifeguards, ensuring the highest level of safety at all times.
- Maintained high standard of water quality by conducting regular tests.
Swimming Trainer
Police Officers Sports Club
, Egypt
08.2006 - 06.2007
- Promoted healthy eating habits among swimmers, leading to improved energy levels during training.
- Boosted morale of team members, improving overall team spirit.
- Updated knowledge about current swimming trends to provide cutting-edge training methods.
Life Guard
Laguna Vista Beach Resort
Sharm El Sheikh, Egypt
05.2005 - 07.2006
- Enforced strict adherence to pool rules for an accident-free environment.
- Assisted in rescue operations, saving lives in critical situations.
- Performed resuscitation techniques successfully when required, preventing potential drownings or fatalities.
- Patrolled beach areas effectively, mitigating risk of water-related accidents or emergencies.
Life Guard
Royal Albatross Moderan Beach
Sharm El Sheikh, Egypt
07.2004 - 04.2005
- Maintained cleanliness of pool area to ensure a hazard-free environment.
- Assisted in rescue operations, saving lives in critical situations.
- Provided effective supervision during public swimming hours, ensuring safety at all times.
- Conducted daily inspections of swimming equipment for optimal functionality.
Swimming Trainer
El Shams Sports Club
Cairo, Egypt
01.2002 - 12.2003
- Promoted healthy eating habits among swimmers, leading to improved energy levels during training.
- Enhanced fitness levels of swimmers through rigorous conditioning exercises and drills.
- Coordinated local swim meets to increase real-time experience for trainees.
- Improved swimmers' performance with technical advice on stroke techniques.
Education
Physical Education and Sports College - Specialized in Swimming Activities
EgyptSkills
- Facilities maintenance knowledge
- Service quality improvement
- Proficiency in sap software
- IT systems proficiency
- Strategic partnerships formation
- Time management mastery
- Change initiatives implementation
- Employee training programmes creation
- Budgetary oversight
- Empathy towards staff issues
- Customer experience enhancement
- Performance reviewing
- Conflict resolution tactics
- Cost-reduction strategies
- Employee development
- Vendor sourcing
- Organisational leadership
- Process optimisation
- Performance reporting
- Motivational leadership
- Project leadership
- Negotiation proficiency
- Customer engagement
- Critical-thinking
- Service-orientated
- Database management
- Strategic planning
- Interpersonal communication
- Team Leadership
- Health and Safety Compliance
- Time efficiency
- Business continuity planning
- Client relationship building
Languages
English
Fluent
Arabic
Fluent
Italian
Advanced
References
References available upon request.
Timeline
Cluster Support Services Manager
Arenco Real Estate and Golden Sands Hotels
10.2011 - 05.2025
Health Club Supervisor Complex In-Charge
Four Points by Sheraton Sheikh Zayed Road and Down Town Hotels
05.2011 - 10.2011
Branch Manager
Al Amal Import and Export
06.2009 - 04.2011
Health Club Supervisor In-Charge
Four Points by Sheraton Sheikh Zayed Road Hotel
01.2008 - 05.2009
Swimming Pool Supervisor
Iberotel Club Fanara & Residence
07.2007 - 01.2008
Swimming Trainer
Police Officers Sports Club
08.2006 - 06.2007
Life Guard
Laguna Vista Beach Resort
05.2005 - 07.2006
Life Guard
Royal Albatross Moderan Beach
07.2004 - 04.2005
Swimming Trainer
El Shams Sports Club
01.2002 - 12.2003
Physical Education and Sports College - Specialized in Swimming Activities
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