Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Mohamed Fawzy

Dubai,United Arab Emirates
Mohamed Fawzy

Summary

Experienced in e-commerce platform knowledge, customer focus, and user experience design. Adept at enhancing user satisfaction through innovative design solutions. Committed to leveraging skills to drive business growth and improve customer engagement.

Experienced in managing e-commerce operations with afocus on improving online sales and customer satisfaction. Proven track record of optimising product listings, handling inventory, and responding to customer inquiries to drive revenue growth. Skilled in utilising digital marketing tools and data analytics to enhance site performance and user experience.

Overview

8
years of professional experience

Work history

Jawhara Jewellery LLC
Dubai, UAE

E-Commerce executive
01.2024 - 01.2026

Job overview

  • Managed online product listings, enhancing brand visibility.
  • Implemented SEO strategies for improved website visibility.
  • Improved inventory management by implementing stock control measures.
  • Handle the company's E-commerce online business,
  • handle complex questions and complaints, and
  • manage budgets
  • Implemented SEO strategies for improved website visibility.
  • Make sure staff follow rules on customer data
  • Liaised with theIT department, ensured seamless technical performance of the website.
  • Troubleshot any issues related to website functionality or order processing.
  • Conducted market research to identify new business opportunities.
  • Maintained up-to-date knowledge of industry trends by attending relevant seminars and workshops.
  • Streamlined order fulfilment processes to improve customer satisfaction.
  • Teamed up with thesales department, developed effective sales strategies.
  • Trained staff on e-commerce procedures and best practices for efficient work operations.
  • Overhauled site design to enhance user experience.
  • Led a cross-functional team to ensure smooth operations.
  • Developed a robust e-commerce strategy to increase online sales.
  • Coordinated logistics process, ensured timely delivery of products.
  • Optimised product listings for enhanced customer engagement.
  • Ensured compliance with all relevant regulations in the e-commerce sector.
  • Implemented SEO strategies for improved website visibility.
  • Coordinated with themarketing department, enhanced brand awareness.
  • Photographed items for product and lifestyle imagery to heighten customer appeal.
  • Optimised online sales by reviewing category growth opportunities and stock strategies.
  • Implemented effective pricing strategies to maximise profits.
  • Implemented promotional campaignsand increased product visibility.
  • Monitored web analytics to inform strategic decisions.
  • Managed relationships with suppliers and negotiated contracts for better deals.
  • Excellent verbal and written communication skills.
  • Managed online product listings, enhancing brand visibility.

Jawhara Jewellery LLC
Dubai

Customer service supervisor
11.2020 - 12.2023

Job overview

  • Duties and Responsibilities:
  • Answering questions about a company’s products or services
  • handling social media inquiries (Instagram - Facebook - what`s app)
  • Resolving issues and troubleshooting technical problems
  • Delivering information about a company’s offerings
  • Collecting and analyzing customer feedback
  • Responding to customer reviews
  • Developing and documenting knowledge into helpful content
  • Processing orders and transactions.

Bose Corporate LLC
Dubai

Demonstrator
12.2019 - 09.2020

Job overview

  • Greet customers entering the shop, assist customers and attend to their needs.
  • Maintain merchandising standards and visual standards.
  • Prepare feedback on procedures and other issues to the Sales Manager.

E-max (landmark group)
Dubai

Retail Sales Executive
08.2017 - 12.2019

Job overview

  • Greet customers interring in the shop, assist customers and attend to their needs, using different tools to promote the product.
  • Ensuring standards for quality customer services.
  • Responding to customer complaints and comments.
  • Responsible for understanding customers from different kinds of cultures in their respective ways.
  • Responsible for selling the products to the customers.
  • Meeting each customer’s needs by offering the best possible recommendation of the product Legal

Education

bachelor’s from law

University overview

Skills

  • E-Commerce platform knowledge
  • Customer focus
  • User experience designing

Languages

Arabic
Intermediate
English
Intermediate

Timeline

E-Commerce executive
Jawhara Jewellery LLC
01.2024 - 01.2026
Customer service supervisor
Jawhara Jewellery LLC
11.2020 - 12.2023
Demonstrator
Bose Corporate LLC
12.2019 - 09.2020
Retail Sales Executive
E-max (landmark group)
08.2017 - 12.2019
bachelor’s from law
Mohamed Fawzy