MOHAMED ESSAM ABOBAKR FAYED
Ajman,UAE
Summary
Seeking a Senior-level position in the field of information technology (IT) with a focus on hardware and network troubleshooting and IT equipment maintenance and monitoring, Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
IT System Admin
AlRasikhoon Real Estate
Ajman, UAE
02.2023 - Current
- Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together
- Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed
- Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments
- Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support when needed
- Perform routine and scheduled audits of all systems, including backups
- Server OS: Windows Server 2016 and above
- Install Servers Os, Configure Hardware
- Raid, Install and Configure Domain Controllers, User Account Management, Updates & Patch management
- AntiMalware: SentinelOne, Windows Defender, Trend Micro
- Backups: Veeam, Acronis for Monitoring and fixing Backups
- Firewall: Fortigate, Sonicwall, Cisco - Install, Create Web Filtering Policies, VPN configuration
- PABX: 3cx, Avaya, Yeastar, Grandstream, Elastix
- Virtualization: Knowledge on installation and configuration of VMWARE Esxi
- Microsoft HyperV
- CLOUD: Create VM's on Microsoft Azure, Monitor Billing
- Modify and customize commercial programs for internal needs
- Inspect equipment and read order sheets to prepare for delivery to users
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Collaboration: Setup, Migration of Microsoft 365 Emails from other platforms
- Configuration of MS Teams, Sharepoint, OneDrive.
IT Support Engineer
Pharmalink
Abu Dhabi, UAE
10.2021 - 12.2022
- Trainee system administrator – Help desk - Management
- . Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Oversee the daily performance of computer systems.
IT Specialist
Etisalat Masr
Cairo, Egypt
12.2020 - 10.2021
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Oversee the daily performance of computer systems
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Trainee system administrator
Monginis Bakery Egypt
Cairo, Egypt
01.2017 - 05.2018
- Help desk - Management
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Oversee the daily performance of computer systems., Sales - Marketing - Accounting - Management.
Owner
Future for computer services
Cairo, Egypt
06.2014 - 12.2016
- Computer software and Hardware services.
Customer service Representative
RAYA
Cairo, Egypt
02.2014 - 02.2016
- Answering Customers inquires.
IT Salesperson
Carrefour
Cairo, Egypt
06.2012 - 05.2013
- Seller Laptop, mobiles and accessories.
Education
Bachelor of Science - Computer Science
Future Acadmy
Cairo, Egypt 09.2012 - 06.2016
Skills
- Excellent time management skills
- Strong interpersonal and communication skills
- Analytical with excellent creative problem solving skills
- Extremely organized and detail oriented
- High level of maturity and sense of responsibility
- Resolving errors
Interests
Swimming, Reading and Travel
Languages
Arabic
Native
English
Upper intermediate
Certification
Cisco Certified Network Associate (CCNA 200-301) Self-study -Nov2022 -54hour
Microsoft Certified Solutions Associate (MCSA), Self-Study – Nov.19 – 44Hour
Course title, British Council, Apr. 2015. – Jan. 2016 • Elementary 3 – Intermediate 2 • General English program
Timeline
IT System Admin
AlRasikhoon Real Estate
02.2023 - Current
IT Support Engineer
Pharmalink
10.2021 - 12.2022
IT Specialist
Etisalat Masr
12.2020 - 10.2021
Trainee system administrator
Monginis Bakery Egypt
01.2017 - 05.2018
Owner
Future for computer services
06.2014 - 12.2016
Customer service Representative
RAYA
02.2014 - 02.2016
Bachelor of Science - Computer Science
Future Acadmy
09.2012 - 06.2016
IT Salesperson
Carrefour
06.2012 - 05.2013
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