Mohamed Firoz
Dubai
Summary
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Operation Manager(Warehouse & Logistics)
Freight Factor Cargo LLC
Dubai
08.2022 - Current
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Established strong relationships with suppliers, negotiating favorable terms while maintaining high quality standards for products received.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Warehouse Assistant
Chic Style Fashions LLC
Dubai
07.2019 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
- Collaborating with other departments to optimize warehouse operations and keep production high.
- Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
Head Teller & Financial Services
Economy Investment Co LLC
06.2006 - 04.2016
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency deposits while adhering to strict safety guidelines.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
Medical Records Clerk
Neuro Spinal Hospital
06.2002 - 04.2006
- Ensured MOH compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with MOH regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
Education
Marine Mechanic - Marine Maintenance And Ship Repair
College Of Marine Technology
Kerala India 10.1999 - 09.2000
High School Diploma -
Thanbeehul Islam High School
Kerala , India 1994.Mar - 1997.Mar
Skills
- Job Assignments
- Managing Employee Relations
- Scheduling and Coordinating
- Administration and Reporting
- Team Leadership
- Staff Management
- Customer Relationship Management
- Productivity Performance
- Managing Scenes
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Persian
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Timeline
Operation Manager(Warehouse & Logistics)
Freight Factor Cargo LLC
08.2022 - Current
Warehouse Assistant
Chic Style Fashions LLC
07.2019 - 12.2020
Head Teller & Financial Services
Economy Investment Co LLC
06.2006 - 04.2016
Medical Records Clerk
Neuro Spinal Hospital
06.2002 - 04.2006
Marine Mechanic - Marine Maintenance And Ship Repair
College Of Marine Technology
10.1999 - 09.2000
High School Diploma -
Thanbeehul Islam High School
1994.Mar - 1997.Mar
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