MOHAMED FIROZE
Dubai
Summary
Motivated professional with a strong work ethic and dedication to achieving growth. Committed to conquering new positions and learning from failures. Believes in the power of perseverance and looks forward to future success stories.
Overview
10
10
years of professional experience
Work History
Co-Founder / Managing Director
The Nizam's Group
Algiers
01.2022 - Current
- Led and managed business operations and staff, including the hiring and termination process.
- Trained, developed, coached, and evaluated all the employees to cultivate exceptional customer service.
- Developed and implemented training manuals, shaped company policy, culture, and mission.
- Ensured exceptional customer service and guest satisfaction, leading to increased repeat business.
- Provided quality assurance, cost-effectiveness, and achieved consistent growth.
- Analyzed financial data and developed budget plans.
- Ensured compliance with health, safety, and sanitation regulations.
- Developed and implemented business plans and strategies to achieve restaurant objectives.
- Launched successful marketing and promotional campaigns to double customer base in 6 months.
- Monitored and controlled costs and expenses to improve profitability.
- Managed day-to-day operations of the restaurant with a focus on efficiency and excellence.
- Analyzed customer feedback data in order to create actionable plans for improving customer satisfaction levels.
- Negotiated contracts with vendors, suppliers, and subcontractors in order to secure favorable terms.
- Created and maintained corporate website, marketing materials, and social media accounts.
Area Sales Manager
Project Materials GmbH
Dammam
01.2020 - 11.2021
- Led project sales of steel pipes, fittings, flanges, valves, and other accessories for Saudi Arabia.
- Monitored sales and operations team performance.
- Collected customer feedback, provided updates to management.
- Managed procurement activities, including sourcing reliable suppliers.
- Collaborated with the purchase and operations team to streamline supply chain management, production, and timely deliveries.
- Monitored and analyzed operational performance to identify areas of improvement.
- Conducted business plan review meetings with the sales team.
- Built strong customer relationships, understanding, and meeting their needs.
- Attended finalization meetings, negotiated with the clients for smooth sales and operation process.
- Generated $500,000 in new business revenue through market identification and key partnerships
- Developed pricing policies and negotiated contracts with customers.
- Provided training and guidance on product knowledge, selling techniques and customer service.
Sales Manager
United Piping Solution DMCC
Dubai
05.2016 - 01.2020
- Executed project sales and operations across South East Asia and the Middle East for various industrial sectors, including Oil & Gas, Power, Aqua, Energy, and Petrochemical, through major EPC contractors.
- Oversaw client relationships within the GCC and South-East Asia region, maintaining a wide range of active networks.
- Collaborated with the purchase and operations team to ensure quality assurance and timely deliveries.
- Conducted research on current and future product demand.
- Implemented a Lead Generation Program with the sales team, collecting daily sales report, and maintaining a weekly schedule.
- Tracked technical and commercial issues, negotiated purchase orders and amendments with clients as needed.
- Provided timely market feedback to management for product development and optimization.
- Produced weekly reports on sales and operations activities for management.
- Identified opportunities, guided bid team in proposal preparation, and followed up with clients until product deliveries.
Sales Engineer
United Piping Solutions DMCC
Dubai
01.2015 - 04.2016
- Established and cultivated long-term customer relationships in the Oil & Gas, Power, and Water industries.
- Maintained a thorough understanding of the company's products, services, pricing policies, and promotional materials.
- Facilitated pre-sale and post-sale customer communications, support, and services.
- Identified new projects and contracts by meeting with EPC Contractors/Consultants to specify the products.
- Maintained and developed business contacts with existing and potential customers.
- Supported marketing efforts by attending trade shows, conferences, and other events.
- Coordinated with the operations team to address and resolve production and delivery issues.
- Analyzed shipping status of the purchase orders to ensure on-time product deliveries.
- Enhanced client satisfaction scores by 40% through improved follow-up procedures and response times.
- Developed and delivered technical presentations to prospects, customers, and internal teams.
Education
Bachelor of science - Aircraft Maintenance Engineering
Singhania University
IndiaISC Higher Secondary Certificate -
St. Josephs Public School
Hyderabad, IndiaICSE - Secondary School Certificate -
St. Josephs Public School
Hyderabad, IndiaSkills
- Strong organizational skills
- Highly organized with excellent customer service orientation
- Strategic thinking ability
- Ability to develop and implement effective business strategies
- Leadership and compliance
- Experience in managing diverse teams and ensuring compliance
- Sales and relationship building
- Proven track record of sales achievement across multiple regions
- Business Planning
- Performance monitoring
- Health and safety compliance
- Business Strategy Development
- Staff Development
Languages
Urdu
First Language
English
Proficient (C2)
C2
Arabic
Intermediate (B1)
B1
French
Beginner
A1
Timeline
Co-Founder / Managing Director
The Nizam's Group
01.2022 - Current
Area Sales Manager
Project Materials GmbH
01.2020 - 11.2021
Sales Manager
United Piping Solution DMCC
05.2016 - 01.2020
Sales Engineer
United Piping Solutions DMCC
01.2015 - 04.2016
Bachelor of science - Aircraft Maintenance Engineering
Singhania University
ISC Higher Secondary Certificate -
St. Josephs Public School
ICSE - Secondary School Certificate -
St. Josephs Public School
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