Mohamed Fouad
Dubai,DU
Summary
A dynamic international Hotelier, I have over 30 years’ experience with outstanding exposure to Hospitality and Hotels industry including food and beverage, sales and marketing, customer service, catering management , safety and emergency procedures, leadership management and training and development
I’m very passionate, principled, ambitious, an excellent leader and team builder, an exceptional communicator, dynamic, energetic, creative, enjoy working in a team to achieve targets, avid listener, understand culture diversity and defuse conflicts
Overview
30
30
years of professional experience
2
2
Languages
Work History
Operation Consultant
Cairo Dubai LLC
Cairo, Egypt, Egypt
08.2019 - 07.2021
- Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
- Implemented processes and procedures to improve overall efficiency in operations.
- Carried out day-day-day duties accurately and efficiently.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Identified and analyzed project risks and developed mitigation strategies.
- Co- founded the company, addressed start up challenges, set guidelines and policies and procedures
- Set company’s KPI and monitor periodically
- Set replacement and renovation strategic plan
- Set replacement and renovation strategic plan
- Project Managed through setting timelines and milestones
Built, lead and trained the executive team - Handled all contracts and procurement processes
Supervised cost control and revenues on a daily basis and P&L statements on monthly basis - Assisted in the planning and management of menus for restaurants operations
- Responsible for facility management operations
Managing and updating key stakeholders
International Flight Attendant
Emirates Airlines
Dubai, United Arab Emirates, United Arab Emirates
08.2002 - 06.2019
- Safety & Emergency Procedures part time trainer
- Facilitating training to new & recurrent Learners
- Extending my knowledge through the Sep training
- Conducting demo training session on aviation safety
- Conflict resolution. Identifying, addressing and resolving potential incidents and improving processes
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.(Premium Cabin )
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.(Premium Cabin )
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.(Premium Cabin )
Food & Beverage Director
Ramee Group of Hotels
Dubai, United Arab Emirates, United Arab Emirates
01.2002 - 07.2002
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Created appealing food arrangements for party trays and specialized orders.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Observed customer purchases in line and differentiated between standard portions.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Education
Diploma - Higher Professional Management - Strategic Management
University of Cambridge
01.2008 - 02.2008
High National Diploma - Hotel & tourism Management
EGOTH
03.1991 - 03.1991
Skills
Analytical and Critical Thinking
Planning and Coordination
Multitasking Abilities
Critical Thinking
Flexible and Adaptable
Customer Service
Excellent Communication
Cultural Awareness
Decision Making
Conflict Resolution
Self-Motivated
Problem-Solving
Clerical Support
First Aid/CPR
Active Listening
Interpersonal Communication
Dependable and Responsible
Negotiation
Accomplishments
- Safety & Emergency Procedures part time trainer - Emirates airlines
- Training and development course -Emirates airlines aviation training collage
- Leadership Management
- Cabin crew training for safety, security procedures on Aircrafts like Airbus,380,330, 200/300, Airbus 340 300/500, Boeing 777 200/300
- Leadership Management
- Certificate of Completion on preventing Unlawful Interference: Performing Security Checks, Handling Disruptive Passengers, Dealing with Sabotage and Dealing with Hijacking from Emirates Aviation College, UAE
- Additional Skills :-
- Strategic planner, strong negotiator and motivated team leader
- Problem solving and decision making, Presentation and communication skills, Meeting deadlines and handling pressure
- Expert in food and beverage to rum, direct ensure customer satisfaction within creating, enhancing implementing effective management controls of food and beverage high quality products, standard procedures, quality of service, sanitation, hygiene and ensure smooth running of the operation
- Good knowledge for hotels openings operation, was a member of the taskforce team for pre-opening Novotel Sharm EL Sheikh (coral bay )380 rooms and 12 F&B outlets with Accor group
- Worked in oil felid in UAE to provide catering and support services
- Innovative and ability to create concepts ideas, buffet menus, outlet setups, uniform designs, outlet interior design, food festival ideas and many more
Timeline
Operation Consultant
Cairo Dubai LLC
08.2019 - 07.2021
Diploma - Higher Professional Management - Strategic Management
University of Cambridge
01.2008 - 02.2008
International Flight Attendant
Emirates Airlines
08.2002 - 06.2019
Food & Beverage Director
Ramee Group of Hotels
01.2002 - 07.2002
High National Diploma - Hotel & tourism Management
EGOTH
03.1991 - 03.1991