MOHAMED FOUDA
Ajman
Summary
To work in a challenging company where I will be able to share the knowledge that I gained, and render service to the best of my knowledge and ability that may allow professional growth as well as self-fulfillment.
Overview
17
17
years of professional experience
Work History
Warehouse Supervisor
Jawaher Perfumes
01.2024 - Current
- Oversaw daily warehouse operations, ensuring compliance with safety protocols and efficient workflow management.
- Trained and mentored staff on best practices for inventory management and equipment usage.
- Implemented process improvements to enhance order accuracy and reduce fulfillment times.
- Coordinated with logistics teams to optimize shipping schedules and manage supply chain disruptions.
- Monitored inventory levels, conducting regular audits to maintain stock accuracy and minimize losses.
- Developed training programs for new hires, fostering a culture of continuous improvement and safety awareness.
- Led cross-functional teams in projects aimed at improving operational efficiency and reducing costs.
- Analyzed performance metrics to identify trends, driving strategic decisions for resource allocation and staffing needs.
SALES MANAGER
AL NWARAS Perfumes (SHARAJAH AIR PORT DUFRY)
07.2019 - 12.2023
- Manage product distribution by negotiating contracts with vendors and distributors.
- Captured new customers using creative and fresh approaches.
- Exceeded client expectations by directing a collaborative process focused on usability, scalability, and performance.
- Maximize alignment in product goals and resources by collaborating cross-functionally with internal teams.
- Developing a strategic vision and roadmap for each project, incorporating input from team members, customers, and market data.
- Diversify product lines based on customer feedback and competitor research.
- Identifying, prioritizing, and pursuing potentially profitable product lines with entrepreneurial approach.
- Support developing the team with clear, concise build and testing requirements.
- Spearhead multi-platform development of products to fulfill unmet market needs.
- Enhance product marketing and sales, working closely with advertising to optimize messaging.
- Improve user experience with hands-on testing, developing manual test cases and automated scripts to analyze products at each stage.
- Resolve issues by developing solutions based on impact assessments and product expertise.
- Capitalize on emerging opportunities, consistently tracking markets to stay on top of trends.
- Improve advertising and promotional plans with clearly organized and executed marketing strategies.
- Satisfying clients with close collaboration and consistent achievement of targets.
- Achieve profit targets with balanced, strategic pricing structures.
- Launch numerous products successfully in multiple markets.
sales man
Al Haramain perfumes (Dubai air port duty-free)
06.2016 - 06.2019
- Minimize store thefts through effective monitoring strategies and close customer observation.
- Drive sales success by building displays and merchandising attractive arrangements.
- Promote products effectively by staying on top of offerings and prices.
- Maintain customer satisfaction, quickly resolving issues, and offering expert assistance.
- Overcome customer objections using powerful product demonstrations.
- Capture consistent customer sales with friendly, knowledgeable support.
- Keep store shelves, racks, and bins presentable with frequent resets.
- Meet sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.
- Maintain full compliance with legal, health, and safety regulations.
- Stay busy during slow work periods, frequently handling stock and sales.
Sales Executive
SELECT-MOBILE
01.2013 - 12.2015
- Identifying customers’ needs and desires.
- Introducing new brands by making attractive display.
- Submission of sales report daily wise.
- Working as team with full cooperation and team spirit.
- Answering incoming phone calls and inquiries.
- Assist and provide information to the customers about the new collection and during sale.
- Provide information with the new arrivals.
- Familiarize the product and keep it properly display, attractive and orderly.
- Make sure that the customer is satisfied with the product and service.
- Receiving and encoding Stocks
- Cashier
customer service
Etisalat Egypt company
11.2010 - 12.2012
- Deal directly with customers either by telephone, electronically or face to face
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
accountant
El Borg restaurant
06.2008 - 08.2010
- Maintain revenue levels from current accounts by following up after completed sales and every time to offer additional products and services.
- Managing retail stock levels with expert handling of back-end inventory, keeping optimal levels to meet expected customer needs.
- Assisting customers after sales to personally address problems and provide additional support.
- Redirect and overcome objections using exceptional communication skills and in-depth product knowledge.
- Expanding business by working closely with the account director on innovative acquisition strategies.
- Coordinating inter-agency planning, looping in advertising, public relations, and social media teams to execute comprehensive and highly effective approaches.
Education
faculty of commerce
zagazig university
zagazig01.2007
Skills
- Product Knowledge
- Active Listening
- Verbal Communication
- Setting Goals
- Organization
- Time Management
- Strategic Thinking
LANGUAGES
Arabic
English
HOBBIES
Swimming, Reading
COURSES
- Excel-word
- 2014 - 2015
Timeline
Warehouse Supervisor
Jawaher Perfumes
01.2024 - Current
SALES MANAGER
AL NWARAS Perfumes (SHARAJAH AIR PORT DUFRY)
07.2019 - 12.2023
sales man
Al Haramain perfumes (Dubai air port duty-free)
06.2016 - 06.2019
Sales Executive
SELECT-MOBILE
01.2013 - 12.2015
customer service
Etisalat Egypt company
11.2010 - 12.2012
accountant
El Borg restaurant
06.2008 - 08.2010
faculty of commerce
zagazig university