MOHAMED GALAL

IT Manager Proactive and result driven manager with 20 years of experience and success spans across Administering, Operating, Supporting and Presales activities for heterogeneous implementations, ERP different flavors (Oracle/SAP/MS AX) with most of the modules (CRM, HR, SCM) in addition to the solid exposure to other IBM, Microsoft and Oracle both setup cloud and OnPrem.. Highly self-motivated individual with proven leadership, strong interpersonal communication, and customer and CXOs facing skills with emphasis on quality of work. Worked in different business environments ranging from governmental, educational organizations and multinational IT Companies. A. CMI “Charted of Management Institute” Certified www.management.org.uk B. Budget/CAPEX/OPEX and Vendor management. C. Applications 1. Sales/Retail 2. ERP (Oracle/SAP/MS AX) 3. Risk Mgm (FA/RA) 4. Retail Omni Channel 5. ePaymnet Channels 6. CRM (Siebel/MS Dynamics) D. Ensure smooth operations of all enterprise applications across Organization remote and non-remote sites. E. Support procurement process in technical and commercial evaluation, selection, negotiation and conforming of software contracts. F. Ensure adherence to agreed Service level agreements (SLA) for end user support. G. Establish and maintain regular written and in-person communications with the organization's executives and end users regarding all Operations, Support and services delivery. H. Cloud migration and architecture. I. Currently preparing for Oracle cloud infrastructure architect professional certificate.

• ITIL 4
• CMI 5

• Implementations

 Etisalat UAE.
 SafariCom Kenya.
 Wend Milan.
 Qatar Foundation
 ANB Saudi Arabia
 STC Saudi Arabia
 Turkey Cell
 ACDB
 OANDO (Oil trading Nigeria)
 Orascom Telecom Algeria
 GlobCom. (Voda Nigeria)
 Du Emirates.