Summary
Overview
Work History
Education
Skills
Software
Professional development
Timeline
Hi, I’m

Mohamed Galal

Key Account Manager
Dubai
Mohamed  Galal

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Being able to interact with the customer throughout my entire work experience in different companies and in varying departments, starting from sales, customer service, and collection, face-to-face or over the phone, gives me the ability to be successful working in a position where I have to be responsible for managing the full relationship between a business and its customers.

My passion and constant interest in learning everything new in the field of technology gives me the ability to identify new business opportunities, and tailoring solutions to meet client needs.

My objective is to join an organization at a position that will provide me with an opportunity to make effective use of my skills and grow professionally.

Overview

12
years of professional experience
3
years of post-secondary education

Work History

Tagit RFID Solutions
Dubai

Key Account Manager
08.2022 - Current

Job overview

  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Developed and delivered presentations to key customers to position products and services.
  • Analyzed key competitors to respond to competitive threats.
  • Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
  • Built and maintained strong client relationships to drive business growth.
  • Contributed to event marketing, sales and brand promotion.
  • Negotiated prices, terms of sales and service agreements.
  • Recorded accurate and efficient records in customer database.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Presented professional image consistent with company's brand values.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

MAX REAL ESTATE
SHEBEEN EL KOM

Real Estate Agent
04.2020 - 05.2022

Job overview

  • Advertised client properties through websites, social media, and real estate guides.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated, facilitated, and managed real estate transactions.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Performed home evaluations and developed competitive market analysis for individual homes.

Teleperformance (MOHRE account)
SHARJAH

Inbound Customer Service Representative
11.2017 - 12.2019

Job overview

  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Answered over 130 calls per shift to meet fast-paced call center demands.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Generated customer service reports to track customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

SUTHERLAND GLOBAL SERVICES (DU Telecom account)
Dubai

Collections Specialist
09.2015 - 10.2017

Job overview

  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used skip tracing and other techniques to locate debtors.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

DUBAI INTERNATIONAL AIRPORT
Dubai

Customer Service Representative
01.2015 - 09.2015

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about changes.

TECHNICAL SUPPORT CENTER
6 of October city

Sales Representative
09.2011 - 11.2014

Job overview

  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated new leads through networking and attending industry events.
  • Negotiated prices, terms of sales and service agreements.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Education

BANHA HIGHER INSTITUTE OF TECHNOLOGY
Egypt

Associate of Science from electronic communications
01.2002 - 10.2004

University Overview

Skills

Active Listeningundefined

Software

Python

Deep learning

Rasa chatbot

Natural language processing

HTML

CSS

JavaScript

Python Data Analysis

Linux

Machine Learning

API

Professional development

Professional development

 Google Project Management: Professional Certificate    "in progress" 

 the expected completion date: July 15 2023

what i have learned so fare:

Define and create measurable project goals and deliverables.

Define project scope and differentiate among tasks that are in-scope and out-of-scope.

Define and measure a project’s success criteria.

Timeline

Key Account Manager
Tagit RFID Solutions
08.2022 - Current
Real Estate Agent
MAX REAL ESTATE
04.2020 - 05.2022
Inbound Customer Service Representative
Teleperformance (MOHRE account)
11.2017 - 12.2019
Collections Specialist
SUTHERLAND GLOBAL SERVICES (DU Telecom account)
09.2015 - 10.2017
Customer Service Representative
DUBAI INTERNATIONAL AIRPORT
01.2015 - 09.2015
Sales Representative
TECHNICAL SUPPORT CENTER
09.2011 - 11.2014
BANHA HIGHER INSTITUTE OF TECHNOLOGY
Associate of Science from electronic communications
01.2002 - 10.2004
Mohamed GalalKey Account Manager