Mohamed Gamal Lotfy
Sales Operations Analyst
Abu Dhabi
Summary
Energized Sales Operations Analyst with liaising with sales representatives and management. Success developing aggressive sales program overhauls for significant improvement in margins and revenues. Organized, respectful and possessing extensive customer engagement
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sales Operations Analyst
Gulf Industrial Gases Company
Abu Dhabi
04.2023 - Current
- Enabled sales operations to run smoothly through effective management of department's workflows and processes.
- Created policies and procedures for all sales staff to follow to keep departmental operations running successfully.
- Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies.
- Gathered and assessed data to promote insight into customer buying habits.
- Collaborated with sales executives to determine sales areas that could be improved.
- Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
- Collected re-billable tooling evidence to support customer invoicing.
- Delivered key metrics for sales, credit and warranties to drive success of business.
- Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
- Reviewed contracts for accuracy and validity of cost and quote information, contacting customers directly to resolve issues when appropriate.
- Generated bar graphs, trend lines and pie charts to represent sales data.
- Developed tools and processes to help improve operational efficiency and enhance sales team productivity.
- Advised business partners on how to best leverage reported information and drive actionable insights.
- Developed written documents and reports related to programs and operations.
Customer Service Sales Coordinator
Gulf Liquid Air Factory
Al Ain
01.2023 - 04.2023
- Determined customer needs and interests to recommend [Liquid And Gases] to customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Assisted with design and implementation of customer service policies to streamline and standardize procedures.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
Office Manager
Dina Farms
Alexandria
01.2018 - 01.2023
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Data Operations Manager
Dina Farms
Alexandria
01.2015 - 01.2018
- Operated variety of office machines to accurately handle information.
- Used basic computer skills to key customer names, addresses, statistical information, or other data.
- Adhered to confidentiality requirements and laws to disseminate information only to authorized individuals.
- Contacted preparers of source documents to resolve questions, inconsistencies or missing data.
Data Analyst
Dina Farms
Alexandria
01.2011 - 01.2015
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Designed and implemented tools to support strategic value chain optimization initiatives.
Data Entry Clerk
Dina Farms
Alexandria
03.2009 - 01.2011
- Organized, sorted, and checked input data against original documents.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
Education
Bachelor of Management Information Systems -
Future Academy
Ismailia 10.2004 - 05.2008
Skills
Verbal and written communication
Certification
Management & Business Administration
Timeline
Sales Operations Analyst
Gulf Industrial Gases Company
04.2023 - Current
Customer Service Sales Coordinator
Gulf Liquid Air Factory
01.2023 - 04.2023
Office Manager
Dina Farms
01.2018 - 01.2023
Management & Business Administration
05-2015
Data Operations Manager
Dina Farms
01.2015 - 01.2018
Data Analyst
Dina Farms
01.2011 - 01.2015
Data Entry Clerk
Dina Farms
03.2009 - 01.2011
Bachelor of Management Information Systems -
Future Academy
10.2004 - 05.2008
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