Opera
Mohamed G.M.Esmail
Personal Assistant To CEO
Dubai
Summary
Dedicated Person with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Personal Assistant to the Owner
Business Experts General Trading L.L.C
Dubai
2020.02 - Current
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Sourced and ordered office equipment and supplies.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Attended meetings, took notes and tracked action items.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
Reservation Specialist
Pullman Hotels & Resorts Managed by Accor
Sharjah
2020.11 - 2021.01
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Coordinated bookings for up to [Number] rooms.
- Provided customers with information about availability and pricing.
- Assisted customers with making reservations and entered reservation details into computer system.
Reservations Agent
Marjan Island Resort & Spa Managed By Accor
Ras Al Khaima
2019.07 - 2020.11
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Handled billing information over phone.
- Maintained awareness of types of rooms available in different resort locations.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Worked closely with front desk to achieve full occupancy of property.
F&B Associate
One To One Mughal Suites Hotels
Ras Al Khaima
2018.03 - 2019.06
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Monitored office supplies by checking inventory and placing orders.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
F&B Attendant
Dessole Pyramisa Sharm
Sharm
2016.08 - 2018.01
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Education
Bachelor of Arts - Management
Faculty of Physical Education
Cairo , Egypt 2015.06 - 2022.12
Skills
Meeting planning
Software
Micros
Ms Word
Ms Excel
Timeline
Reservation Specialist
Pullman Hotels & Resorts Managed by Accor
2020.11 - 2021.01
Personal Assistant to the Owner
Business Experts General Trading L.L.C
2020.02 - Current
Reservations Agent
Marjan Island Resort & Spa Managed By Accor
2019.07 - 2020.11
F&B Associate
One To One Mughal Suites Hotels
2018.03 - 2019.06
F&B Attendant
Dessole Pyramisa Sharm
2016.08 - 2018.01
Bachelor of Arts - Management
Faculty of Physical Education
2015.06 - 2022.12
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