Mohamed Hamdy

Maintained contact with customers throughout the sales and pre-delivery process.

• Analyze critical market trends to devise marketing and sales methods, targeting department shortfalls.
• Identified areas of improvement through regular performance analysis, improving overall productivity.
• Adapted sales pitches and presentations to meet bespoke customer requirements.
• Qualified prospects to determine future sales possibilities and improve conversion efforts.
• Developed profitable relationships with high-spending clientele by successfully employing rapport-building techniques.

• Manage a team of CCTV support technicians, providing guidance, training, and performance evaluations to ensure optimal team performance
• Coordinate and prioritize support requests from clients and internal stakeholders, ensuring timely resolution of issues and effective communication throughout the process
• Troubleshoot complex technical problems related to CCTV hardware, software, and network infrastructure, utilizing your expertise to identify root causes and implement solutions
• Collaborate with the sales and installation teams to provide pre-sales and post-sales technical support, including system configuration, installation guidance, and user training
• Develop and maintain standard operating procedures for CCTV support activities, ensuring consistency and efficiency in service delivery
• Stay updated on industry trends, technological advancements, and best practices in CCTV surveillance systems to provide informed recommendations and solutions to clients
• Act as a liaison between clients and internal departments, advocating for clients' needs and requirements while ensuring alignment with company policies and objectives
• Monitor and analyze key performance indicators (KPIs) related to support operations, identifying areas for improvement, and implementing strategies to enhance efficiency and customer satisfaction

• Design and engineer ELV systems in accordance with project specifications, industry standards, and regulatory requirements, ensuring compliance with relevant codes and guidelines
• Conduct site surveys and assessments to gather project requirements, assess existing infrastructure, and identify potential challenges or opportunities
• Develop detailed engineering drawings, schematics, and technical documentation for ELV systems, including equipment layouts, wiring diagrams, and equipment specifications
• Coordinate with project stakeholders, including clients, architects, contractors, and vendors, to facilitate the successful implementation of ELV systems within project timelines and budgets
• Procure and install ELV equipment and components, overseeing the installation process to ensure quality, accuracy, and adherence to design specifications
• Perform system integration and testing to verify functionality, troubleshoot issues, and optimize performance, collaborating with multidisciplinary teams as needed
• Provide training and technical support to clients and end-users on ELV systems operation, maintenance, and troubleshooting procedures
• Stay informed about emerging technologies, industry trends, and best practices in ELV engineering, contributing to continuous improvement initiatives and innovation within the organization
• Maintain accurate project documentation, including as-built drawings, equipment lists, and commissioning reports, to support project completion and future maintenance activities

• Design and engineer ELV systems in accordance with project specifications, industry standards, and regulatory requirements, ensuring compliance with relevant codes and guidelines
• Conduct site surveys and assessments to gather project requirements, assess existing infrastructure, and identify potential challenges or opportunities
• Develop detailed engineering drawings, schematics, and technical documentation for ELV systems, including equipment layouts, wiring diagrams, and equipment specifications
• Coordinate with project stakeholders, including clients, architects, contractors, and vendors, to facilitate the successful implementation of ELV systems within project timelines and budgets
• Procure and install ELV equipment and components, overseeing the installation process to ensure quality, accuracy, and adherence to design specifications
• Perform system integration and testing to verify functionality, troubleshoot issues, and optimize performance, collaborating with multidisciplinary teams as needed
• Provide training and technical support to clients and end-users on ELV systems operation, maintenance, and troubleshooting procedures
• Stay informed about emerging technologies, industry trends, and best practices in ELV engineering, contributing to continuous improvement initiatives and innovation within the organization
• Maintain accurate project documentation, including as-built drawings, equipment lists, and commissioning reports, to support project completion and future maintenance activities

• As the ELV Support Manager, you will lead a team responsible for providing technical support and maintenance services for Extra Low Voltage systems, including but not limited to security systems, telecommunications, audiovisual systems, and building automation
• You will oversee the day-to-day operations of the support team, ensuring the timely resolution of customer inquiries, troubleshooting technical issues, and delivering exceptional service to our clients
• Manage a team of ELV support technicians, providing leadership, guidance, and performance management to ensure the highest level of service delivery and customer satisfaction
• Establish and maintain support processes and procedures, including ticket management, escalation protocols, and service level agreements, to effectively manage customer inquiries and technical issues
• Serve as the primary point of contact for escalated support cases, working closely with clients, vendors, and internal stakeholders to resolve complex technical issues in a timely manner
• Develop and implement training programs for support staff to enhance their technical skills, product knowledge, and customer service abilities, fostering a culture of continuous learning and professional development
• Collaborate with cross-functional teams, including sales, engineering, and project management, to ensure seamless coordination and communication throughout the customer support lifecycle
• Monitor key performance indicators (KPIs) and metrics related to support operations, analyzing trends and identifying areas for improvement to optimize efficiency and effectiveness
• Maintain accurate records of customer interactions, support activities, and resolutions, utilizing CRM and ticketing systems to track and document support cases
• Stay informed about industry trends, product updates, and best practices in ELV systems, sharing knowledge and insights with team members and stakeholders to drive innovation and improvement
• Participate in strategic planning and decision-making processes, providing input and recommendations based on customer feedback, market trends, and business objectives

• Works primarily as a Marketing Manager and Event Coordinator at the same time for Two years in Dubai, UAE
• Took the Guinness World Record Certificate by my name
• Evaluating competitors' products and services
• Identify target markets and developing strategies to communicate with them
• Prepare and manage marketing plans and budgets
• Manage the production of promotional material
• Liaise with clients such as for sales and distribution

• Design and implement processes for ensuring efficient IT operations in an organization
• Troubleshoot/analyze computer systems to identify and eliminate performance bugs and hardware malfunction
• Computer Maintenance (Hardware and Software)
• Ensuring that all desktop software and hardware is kept up to date with the latest patches
• Technical troubleshooting of hardware and software issues
• Network Maintenance (Lan - Wireless) Preparing and installing network software CCTV and Network implementations