Mohamed Haroun
Summary
Adept at enhancing collection efficiency and customer satisfaction, I leveraged skip tracing techniques and team-building leadership at DAMAC Properties to significantly improve recovery rates. My expertise in credit analysis and ethical professionalism consistently fostered positive outcomes in high-stakes environments, driving notable achievements in portfolio management and debt recovery.
Overview
17
17
years of professional experience
Work History
Assistant Collection Manager
DAMAC Properties
03.2021 - Current
- Coordinated with sales teams to ensure accurate invoicing and prompt follow-up on overdue accounts.
- Maintained an up-to-date knowledge of industry trends, regulations, and best practices relevant to collections management.
- Mentored junior team members, fostering a positive work environment and supporting professional development.
- Managed delinquent account portfolios, prioritizing high-risk cases for immediate action.
- Enhanced team productivity by establishing clear performance goals and providing regular feedback.
- Improved collection efficiency by implementing advanced strategies and training staff on best practices.
Credit Controller
Al Futtaim Group
07.2019 - 02.2021
- Supported sales teams by providing accurate credit information for new and existing customers.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Minimized bad debts by conducting thorough credit assessments for new clients and regularly reviewing existing client profiles.
- Analyzed applicants' financial status and credit and property evaluations to determine credit feasibility.
Corporate Recovery Officer
Al Hail Orix Finance
04.2017 - 03.2019
- Assisted in creating policies and procedures for the efficient operation of the collections department, streamlining processes and improving overall performance.
- Recovered delinquent accounts by implementing effective communication strategies and negotiation techniques.
- Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
- Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
Customer Service Officer
Dubai Islamic Bank
02.2016 - 03.2017
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Customer Service Officer
Abu Dhabi Islamic Bank
07.2012 - 01.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Collection & Recovery Officer
Abu Dhabi Islamic Bank
01.2010 - 06.2012
- Conducted thorough research on debtor profiles to develop tailored approaches for debt recovery campaigns.
- Improved company''s recovery rate by efficiently managing a portfolio of overdue loans and credit card accounts.
- Utilized advanced analytical skills to identify patterns among delinquent accounts, enabling targeted interventions for maximum impact on revenue recovery efforts.
- Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
- Collaborated with legal teams to initiate legal actions against non-compliant debtors, resulting in successful recoveries.
Customer Relationship Officer - Wealth Management
First Abu Dhabi Bank
12.2007 - 05.2010
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
- Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
Education
Bachelor Degree - Social Work
Social Work Institute
Alexandria University 05-2005
Skills
- Skip tracing techniques
- Account reconciliation mastery
- Professionalism and ethics
- Credit analysis proficiency
- Debt recovery expertise
- Time management aptitude
- Portfolio management
- Conflict resolution strategies
- Stress management techniques
- Customer service
- Critical thinking
- Decision-making
- Team building leadership
Languages
English
Arabic
Timeline
Assistant Collection Manager
DAMAC Properties
03.2021 - Current
Credit Controller
Al Futtaim Group
07.2019 - 02.2021
Corporate Recovery Officer
Al Hail Orix Finance
04.2017 - 03.2019
Customer Service Officer
Dubai Islamic Bank
02.2016 - 03.2017
Customer Service Officer
Abu Dhabi Islamic Bank
07.2012 - 01.2016
Collection & Recovery Officer
Abu Dhabi Islamic Bank
01.2010 - 06.2012
Customer Relationship Officer - Wealth Management
First Abu Dhabi Bank
12.2007 - 05.2010
Bachelor Degree - Social Work
Social Work Institute
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