Mohamed Hashem
Dubai
Summary
Highly efficient and resourceful Restaurant Manager with over 10 years of experience in high-end restaurant operations. Proven expertise in managing daily food and beverage services within budgetary constraints while delivering exceptional customer experiences. Adept at staff leadership, operational efficiency, and revenue growth. Seeking an opportunity to leverage my strategic management skills and commitment to excellence in a dynamic hospitality environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Cluster Restaurant Manager
Millennium Hotels & Resorts MENA
01.2016 - Current
- Oversee multi-venue restaurant operations, ensuring high service standards and profitability.
- Lead and train teams to optimize performance and guest satisfaction.
- Develop and implement cost-control strategies, increasing operational efficiency.
- Maintain high-quality food and beverage standards in compliance with company policies.
- Drive revenue growth through marketing strategies and promotions.
Assistant Restaurant Manager
Emaar Hospitality Group
01.2014 - 01.2016
- Supervised daily operations to ensure smooth service and guest satisfaction.
- Managed staff training programs, enhancing efficiency and service quality.
- Assisted in budget planning and cost control to optimize profit margins.
- Collaborated with chefs and bar managers to enhance menu offerings.
Restaurant Supervisor
Emaar Hospitality Group L.S.D.
01.2012 - 01.2014
- Managed restaurant staff and ensured smooth day-to-day operations.
- Handled guest concerns and implemented service improvement strategies.
- Assisted in inventory management and vendor coordination.
Restaurant Supervisor
El-Alamein Hotel, Emaar Egypt
01.2010 - 01.2012
- Led a team of service staff, ensuring adherence to hospitality standards.
- Assisted in training programs to enhance team performance.
Head Waiter
Grand Rotana Resort & Spa
01.2005 - 01.2010
- Provided high-quality service to guests, ensuring satisfaction.
- Assisted in staff training and daily operational duties.
Food Server
Movenpick
01.2004 - 01.2005
- Delivered prompt and professional service to customers.
- Maintained cleanliness and hygiene standards.
Education
bachelor's degree - hospitality and Hotel Management
Al-Minufya University
01.2004
Skills
- Restaurant Operations & Management
- Staff Leadership & Training
- Budgeting & Cost Control
- Customer Service Excellence
- Food & Beverage Expertise
- Marketing & Sales Strategies
- Crisis Management
- Administrative & Technical Proficiency
Certification
- Leadership & Management: Destination Leadership (Modules 1-8), Balanced Approach to Management, Coaching Skills
- Operational Training: Revenue Maximization, Menu Engineering, Costing & Waste Management, Setting Sales Targets
- Technical & Safety: Firefighting & Evacuation Procedures, Safety & Security, Personal Hygiene, Software Proficiency (Scale, FBM, Opera, Microsoft Excel, Word)
- Customer Service & Communication: Interview Skills (Select a Star), Basic Communication Techniques
Hobbies and Interests
- International Hospitality Trends
- Reading Hospitality & Management Books
- Football & Music
Accomplishments
- Reduced employee turnover by 90% by creating and implementing a no-cost incentive program.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Achieved top ranking through effectively helping with improving the quality of food, beverage and service.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Cluster Restaurant Manager
Millennium Hotels & Resorts MENA
01.2016 - Current
Assistant Restaurant Manager
Emaar Hospitality Group
01.2014 - 01.2016
Restaurant Supervisor
Emaar Hospitality Group L.S.D.
01.2012 - 01.2014
Restaurant Supervisor
El-Alamein Hotel, Emaar Egypt
01.2010 - 01.2012
Head Waiter
Grand Rotana Resort & Spa
01.2005 - 01.2010
Food Server
Movenpick
01.2004 - 01.2005
bachelor's degree - hospitality and Hotel Management
Al-Minufya University
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