Mohamed Hashim Hassan Abdalmjeed

• Raised tickets and managed maintenance requests for prominent Corporations such as ALEC Construction, One & Only, Otis, NAFFCO, Hub Parking, HoneyWell and Huda Facade Lighting, ensuring timely resolution of issues
• Raised both hard and soft facilities management work orders for Investment Corporation of Dubai, ensuring efficient operations and maintenance of facilities
• Provided hard & soft FM maintenance services for prestigious hotels including One & Only and Siro hotels, ensuring optimal functionality and guest satisfaction
• Implemented comprehensive hard and soft facilities management strategies to optimize building operations, enhance occupant comfort, and ensure compliance with regulatory standards
• Record and document reported issues in the Oracle system, ensuring accurate and timely entry with assigned order numbers
• Collaborate with relevant teams to investigate and resolve customer concerns, providing effective solutions

•Collect, organize, and maintain customer data in the CRM system, ensuring accuracy and completeness.

•Regularly update customer profiles, including contact information, transaction history, and preferences.

•Segment customers based on various criteria such as demographics, transaction behavior, and engagement level.

•Analyze customer data to identify trends, preferences, and opportunities for personalized marketing campaigns.

•Collaborate with marketing teams to plan and execute targeted marketing campaigns, promotions, and cross-selling initiatives.

•Use CRM data to tailor marketing messages and offers to specific customer segments.

•Communicate with customers through various channels, including email, SMS, and social media, to provide updates, gather feedback, and promote services.

•Ensure that communication is timely, relevant, and aligned with the company's branding and messaging guidelines.

•Gather customer feedback and complaints, logging them in the CRM system for further analysis.

•Collaborate with the IT and legal teams to maintain data security and compliance standards.

•Generate reports and dashboards from the CRM system to track key performance metrics, including customer acquisition, retention, and engagement.

•Use data-driven insights to make recommendations for improving customer relationship management strategies.

•Stay updated on CRM best practices, industry trends, and emerging technologies.

•Identify opportunities for process improvements and enhancements to the CRM system.

•Work closely with sales, marketing, and customer support teams to ensure a unified approach to customer interactions and relationship management.

•Collaborate with IT teams for CRM system maintenance and integration with other systems.

•Receive 90 – 120 inbound calls daily to solve customers and answer their inquires.

•Make 30 - 50 outbound calls weekly to measure customers satisfaction and make surveys (happy call).

•Generate possible customer’s leads. Describe products and services to customer to create interest in purchasing a selective product and make upsells.

•Order customers needed spare parts.

•Phone council for products not working properly.

•Open orders for the installation and maintenance of the products as necessary.

•Respond to queries with regards to products being promoted and promote for company products.

•Enter customer information into the CRM and update where necessary. Involve DSF (Direct Sales Force) whenever needed.

•Follow-up on initial contacts as required to close the maintenance or installation of products.

•Complete call logs and reports.

•Other duties as assigned.

•Focus on day-to-day operations and ensure that targets for the day are being met Identify proactively opportunities to improve performance and create actionable plans that drive results.